Posted on January 21, 2016 4:11 pm by Shel Holtz | The Workplace Experience | Internal
There is nothing new about the notion that Human Resources staff should adopt a customer service mentality in their dealings with employees. The HR department at Texas A&M, for example, has a page dedicated to the concept on its website, where they claim that HR “is committed to service excellence and we expect our staff to provide excellent customer service at every…
Posted on January 14, 2016 2:59 pm by Shel Holtz | Internal | Intranets
The employee communications department is at risk of becoming irrelevant. There already are voices calling for companies to do away with them, arguing that a function focusing on one discrete audience is anachronistic given everybody’s ability to see what everybody else is saying.
I noted in a post about a year ago that BBC’s former HR and Internal Communications Director, Lucy Adams,…
Posted on January 8, 2016 10:43 am by Shel Holtz | Management | Sharing and Collaborating | Content | Advertising | Attention | Blogging | Brands | Business | Channels | Customer Service | Facebook | Internal | Legal | Marketing | Measurement | Media | Mobile | PR | Publishing | Research | Social Media | Social networks | Twitter
Happy new year to Friday Wrap readers! In 2015, we had the uncommon experience of both Christmas and New Year’s falling on Fridays, so the Wrap took a break. I hope your break was rewarding and refreshing. As a result of the two-week break, this week’s Wrap is longer than usual, as my collection of items covers three weeks instead of just one.…
Posted on December 23, 2015 3:23 pm by Shel Holtz | The Workplace Experience | Internal
A brief video played at a corporate managers meeting nearly a quarter century ago has stuck with me. I’d be willing to bet real money that it has stuck with others who saw it at that meeting. It speaks volumes about what it means to make work an experience for an organization’s employees.
Somewhere around 1991 or 92—while I was heading up corporate…
Posted on December 17, 2015 5:09 pm by Shel Holtz | Sharing and Collaborating | Channels | Internal | PR | Social Media | Technology
Oh, those pesky Millennials. So much blame is heaped on people born between the early 1980s and the early 2000s for a culture where conversation is deteriorating and everybody is texting. “We never talk anymore,” the complaint goes. MIT social studies professor Sherry Turkle has even written a book about it, alarmingly titled, “Reclaiming Conversation.” Meanwhile, recognizing that the highly coveted Millennial market is…
Posted on December 11, 2015 12:00 pm by Shel Holtz | Virtual and Augmented Reality | The Workplace Experience | Sharing and Collaborating | Content | Instagram | Visual Communication | Brands | Business | Content Curation | Customer Service | Facebook | Internal | Marketing | Measurement | Mobile | PR | Social Media | Social networks | Twitter | Video
The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. (Here’s hoping this week’s collection makes sense, since I’m writing under the influence of some serious pain meds…
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