Posted on February 28, 2025 10:30 am by Shel Holtz | The Workplace Experience | Sharing and Collaborating | Ethics | Internal | Artificial intelligence (AI)
A growing number of companies are offering internal communicators AI-powered advanced sentiment analysis tools to process real-time insights from chat platforms, emails, and discussion forums. These solution providers claim that analyzing employee conversations will help internal comms teams understand how employees respond to things in real time, just as sentiment analysis informs marketing and advertising decisions.
Listening is, of course, important.
The…
Posted on March 31, 2017 3:09 pm by Shel Holtz | Virtual and Augmented Reality | Sharing and Collaborating | Content | Instagram | Advertising | Brands | Business | Crisis Communication | Ethics | Facebook | Internal | Marketing | Measurement | Media | Podcasting | Politics | PR | Publishing | Social Media | Trust | Twitter
Lots to catch up on after skipping last week’s Wrap due to travel. I’ll try to keep everything brief so I can cover a lot without going overboard on length. I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.
Twitter removes @replies from…
Posted on January 20, 2017 1:52 pm by Shel Holtz | Chatbots | Sharing and Collaborating | Content | Instagram | Advertising | Blogging | Brands | Business | Facebook | Instant Messaging | Marketing | Media | Mobile | Participatory Communication | PR | Publishing | Search | Social Media | Trust | Video
I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.
Employee engagement webinar—This coming Thursday, January 26, I’ll share 10 innovative and unexpected tactics communicators can employ immediately to build engagement. I’ll also talk about how engagement fits in a broader employee communication…
Posted on December 16, 2016 8:32 pm by Shel Holtz | Employee Engagement | Chatbots | Virtual and Augmented Reality | Sharing and Collaborating | Content | Instagram | Pinterest | Brands | Business | Channels | Customer Service | Facebook | Marketing | Media | Mobile | PR | Research | Skype | Social Media | Social networks | Trust | Twitter | Video
I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.
Write online reviews with no fear of lawsuits—U.S. President Barack Obama has signed the Consumer Review Fairness Act, which protects consumers who write negative reviews on Yelp, TripAdvisor, and other review sites. The bill…
Posted on November 25, 2016 12:01 pm by Shel Holtz | Chatbots | Virtual and Augmented Reality | Sharing and Collaborating | Wearables | Advertising | Blogging | Brands | Business | Channels | Customer Service | Facebook | Instant Messaging | Mobile | PR | Research | Social Media | Video
A very happy Thanksgiving weekend to my American readers! I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.
Anonymous blogging platform launches—Telegram—the popular privacy-focused messaging app that features robust encryption and self-destructing messages—has introduced a new blogging platform that lets people share stories anonymously…
Posted on October 14, 2016 1:25 pm by Shel Holtz | Virtual and Augmented Reality | Sharing and Collaborating | Content | Pinterest | Brands | Business | Channels | Crisis Communication | Facebook | Intranets | Marketing | Media | Mobile | PR | Research | Search | Social Media | Social networks | Twitter | Video
I extract items for the Friday Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.
Facebook’s Workplace arrives—In tests it was called Facebook at Work, but now that it’s available to any organization that wants to pony up for it, Facebook has named its workplace messaging tool Workplace.…
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