Posted on March 9, 2015 11:37 am by Shel Holtz | The Workplace Experience | Internal
On Thursday, I’ll deliver a brand-spanking-new presentation at an internal communications conference in Las Vegas on a concept I’ve been exploring for the last year or so. I’m calling it the Work Experience. The idea is simple: Approaching job satisfaction, morale, employee engagement, and other employment programs in the piecemeal fashion that characterizes most workplaces is inadequate in today’s world of work. Employees have…
Posted on February 19, 2015 5:32 pm by Shel Holtz | For Immediate Release | Internal
A special report on trends and challenges facing internal communicators drew on the observations of nine internal communications experts, including Peter Shankman, gini Dietrich, Susan Cellura, Steve Kaus, and FIR co-host Shel Holtz. In this FIR interview, The report—available for free from Red E App—a mobile tool that connects employees and organizations across a variety of dimensions—addresses eight distinct problems and six solutions.…
Posted on February 17, 2015 11:09 am by Shel Holtz | Internal
I recently posted a vigorous rationale for maintaining a discrete internal communications function as a response to a growing chorus of voices who have deemed employee communications antiquated and irrelevant. As I prepared that post, I also reached out to some of the smartest people I know in the internal communications space for their own thoughts. Here’s what they had to…
Posted on February 4, 2015 9:26 am by Shel Holtz | Internal
“Internal communications as a narrowly defined function and approach is dead.”
So sayeth former BBC HR and Internal Communications Director Lucy Adams, who adds that “a fundamental re-think of communications—and more importantly relationships—with our employees is needed.” According to a report from O’Dwyer, Adams noted that the all-staff email at BBC is “possibly the most loathed of all internal communication.”
Well, no shit. And if Adams’ description defined the internal…
Posted on January 6, 2015 1:14 pm by Shel Holtz | Internal | Research | Social networks
A study finding email remains the most important digital tool for American workers reveals some significant obstacles to the adoption of the kinds of collaborative applications that will be required to compete in 2015 and beyond.
Email’s roots go back to the early 1960s, making it a technology that is more than half a century old. Its business adoption began in the…
Posted on December 24, 2014 12:08 pm by Shel Holtz | Customer Service | Internal | Social Media
LinkedIn’s list of the most socially engaged companiesIt doesn’t matter what industry you’re in or what position employees hold in your organizational hierarchy. It doesn’t matter if you’re a B2C company or B2B, or whether your workforce is younger or older. Employees in your organization will use collaborative media on the job. There’s not one damn thing you can do to stop it, so you might as well…
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