Posted on October 28, 2016 9:53 am by Shel Holtz | Chatbots | Virtual and Augmented Reality | Content | Brands | Business | Channels | Facebook | Marketing | Media | Mobile | PR | Research | Social Media | Twitter
The Friday Wrap is back after missing a week last week. I was on the road and ran out of time to put it together. To make up for it, this is an extra-crunchy edition. I extract items for the Friday Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to
Posted on October 14, 2016 1:25 pm by Shel Holtz | Virtual and Augmented Reality | Sharing and Collaborating | Content | Pinterest | Brands | Business | Channels | Crisis Communication | Facebook | Intranets | Marketing | Media | Mobile | PR | Research | Search | Social Media | Social networks | Twitter | Video
I extract items for the Friday Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.
Facebook’s Workplace arrives—In tests it was called Facebook at Work, but now that it’s available to any organization that wants to pony up for it, Facebook has named its workplace messaging tool Workplace.…
Posted on October 7, 2016 2:12 pm by Shel Holtz | Employee Engagement | Chatbots | Virtual and Augmented Reality | The Workplace Experience | Content | Instagram | Visual Communication | Pinterest | Audio | Brands | Business | Facebook | Instant Messaging | Marketing | Measurement | Mobile | Podcasting | PR | Social Media | Twitter | Video
I extract items for the Friday Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.
Facebook wants to provide free Internet access—Facebook’s Free Basics app has already been deployed in some third-world regions—and killed off in India after being subjected to regulatory scrutiny. But the company is looking to roll it…
Posted on October 3, 2016 11:08 am by Shel Holtz | Crisis Communication | For Immediate Release | PR | Social Media | Twitter

Cross-posted from the FIR Podcast Network
Three PR agency thought leaders were on the panel: Gerry Corbett, Phil Gomes, and Joe Thornley. Our topics included…
- A couple brands — Ford and Skittles — had a chance to market themselves in real time when their names were invoked during the presidential campaign. Both declined, sticking strictly with public affairs messages. Is real-time marketing over? (And…
Posted on September 30, 2016 1:14 pm by Shel Holtz | Virtual and Augmented Reality | Content | Instagram | Brands | Business | Channels | Content Curation | Customer Service | Ethics | Facebook | Instant Messaging | Marketing | Media | Mobile | Politics | PR | Search | Social Media | Transparency | Trust | Video
I extract items for the Friday Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.
One of the items I share this week reveals the marketers aren’t taking advantage of employees, a huge majority of whom use social media during their work days.…
Posted on September 27, 2016 11:47 am by Shel Holtz | Employee Engagement | The Workplace Experience | Crisis Communication | Internal | PR | Social Media

Most crisis communication plans miss a critical element: Employees. Ignored, they can innocently (or maliciously) make your existing problem even bigger. After all, their online friends most likely know where they work and if employees aren’t volunteering information, people in their social networks are soliciting it.
When engaged, employees can become powerful advocates and expand the reach of your messages. In an…
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