Posted on June 17, 2016 11:47 am by Shel Holtz | The Workplace Experience | Content | Instagram | Visual Communication | Advertising | Audio | Brands | Business | Ethics | Facebook | Measurement | Media | Mobile | PR | Publishing | Social Media | Social networks | Technology | Transparency | Twitter | Video
The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. As always, I collect material from which I select Wrap stories (as well as stories…
Posted on June 15, 2016 10:02 am by Shel Holtz | The Workplace Experience | Business | Internal | Participatory Communication | Social networks

The communication role of the people manager has achieved mythic proportions, becoming one of the sturdiest of sacred corporate cows. Companies embarking on change initiatives or seeking to build employee engagement include the manager as a matter of routine. To be sure, managers play a critical role in such activities. The problem is, it is practically impossible to ensure consistent…
Posted on June 10, 2016 11:21 am by Shel Holtz | Virtual and Augmented Reality | Management | The Workplace Experience | Content | Advertising | Brands | Business | Channels | Ethics | Facebook | Marketing | Media | Mobile | Podcasting | PR | Research | Social Media | Social networks | Transparency | Twitter | Video | Web3D
I’m back after missing the Wrap last week while I was at the IABC World Conference in New Orleans. As always, the Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while…
Posted on May 27, 2016 10:24 am by Shel Holtz | Chatbots | Virtual and Augmented Reality | The Workplace Experience | Content | Audio | Brands | Business | Content Curation | Crisis Communication | Facebook | Google+ | Legal | Marketing | Media | Mobile | Podcasting | PR | Research | Social Media | Social networks | Twitter
The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. As always, I collect material from which I select Wrap stories (as well as stories…
Posted on March 23, 2016 10:42 am by Shel Holtz | Customer Service | Social Media | Social networks

The thousands of keynotes and other conference sessions, the billions of words penned for publications and blogs and posts, the videos and Slideshare decks and memes that all aim to illuminate us about the business-and-brand use of social media, they all share a common theme:
It seems that every curated newsletter I get includes studies…
Posted on March 11, 2016 12:46 pm by Shel Holtz | Virtual and Augmented Reality | Management | The Workplace Experience | Content | Audio | Brands | Business | Channels | Crisis Communication | Customer Service | Facebook | Legal | Marketing | Mobile | Podcasting | PR | Research | Social Media | Social networks | Twitter
My apologies for not getting a Wrap out last week. I woke up around 1 a.m. on Friday feeling lousy and it just got worse from there. I don’t spend the day in bed very often, but that was my agenda last week. I’ll make up for it with an extra-crunchy edition today.
The Friday Wrap is my weekly collection of news stories,…
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