Holtz Communications + Technology

I’ve had two customer service encounters today that have me pondering—again—the link between PR and customer service. If public relations is the management and maintenance of relationships between organizations and their core audiences, customer service should be considered a linchpin. Customers have to be considered a vital audience, and in today’s world, word-of-mouth from customers is worth more than dozens of expensive, traditional…

“Bum Rush the Charts” is further proof that some of the best marketing ideas these days come from non-marketers with passion. The passion in this case is for podcasting, which traditional media has not exactly embraced. Sure, some media outlets are producing podcasts, many simple recordings of content played on the radio, and others are delivering original content. But by and large,…

Stowe Boyd posted an item responding to the citation of a Telecom Express survey cited by the BBC, but says, “I will continue to contend that more American are finding information on the Internet more credible than conventional media sources. It looks like TV and print journalism are falling dramatically in their credibility.”

Stowe may want to revisit that conclusion.

The Telecom Express item…

Before we get rolling on this, let me state unequivocally that I fully endorse the the conversation. People who know me know that I have advocated loud and long for company leaders and employees to blog, to join the conversation, to do so candidly as human beings and not institutions. I have lauded companies that do so and criticized companies…

I had removed this post initially because Dominic Jones—whom I still think is one of the more knowledgeable IR people I’ve ever read—told me I was making a fool of myself by posting it. I didn’t want this blog to be the source of inaccurate information.

From the standpoint of the current regulation, though, Dominic (in a comment to this post) wrote, “For what…

In the interest of accuracy, I have removed an item I posted last night that cited several passages from Reg FD. I’m sure it can be found in a cache, but if it’s inaccurate, I don’t want it here suggesting otherwise. I posted the item in an attempt to clarify rules about disclosure. I carefully read the regulation and did my best to cite the…