Posted on May 20, 2014 12:32 pm by Shel Holtz | Crisis Communication | Internal | Legal
On his new HBO show on Sunday, comedian John Oliver excoriated GM over its current recall crisis. CEO Mary Barra’s optimism that GM’s difficulties will result in a better, stronger company, Oliver said, must mean that the 13 people the company acknowledges were killed as a direct result of vehicle defects are actually a good thing.
Among the issues Oliver raised was a list of…
Posted on April 9, 2014 8:33 am by Shel Holtz | Brands | Business | Crisis Communication | Facebook | Social Media
Lessons abound in the recent controversy surrounding restaurant chain Chili’s decision to cancel its autism-focused fundraiser. The controversy has emerged as one big cautionary tale with three key themes:
- Companies need to perform due diligence before aligning with other organizations
- Websites need to be reviewed regularly and revised based on the organization’s current reality
- Since social media is emboldening (some might say forcing) organizations to take…
Posted on March 19, 2014 7:39 am by Shel Holtz | Crisis Communication | Internal | Media | PR
Jill Rowley says Oracle fired her for violating the company’s social media participation policy after she gave an interview to Advertising Age. The AdAge article from early last month offers a concise look at Rowley’s work as head of the company’s social selling effort, where she was helping Oracle’s sales staff learn how to use social networks as part of their jobs. According to…
Posted on March 14, 2014 8:13 am by Shel Holtz | Sharing and Collaborating | Content | Advertising | Brands | Business | Crisis Communication | Facebook | Intranets | Marketing | Media | Twitter | Web
The Friday Wrap is my weekly review of news items and posts that caught my attention. It’s not a look at the big digital and social news of the week; I figure you’ve already seen that stuff elsewhere. As I see these items, I save them to my Tumblr link blog; on Friday morning, I choose from the collection the items that…
Posted on February 27, 2014 9:00 pm by Shel Holtz | Content | Instagram | Advertising | Brands | Crisis Communication | Facebook | IABC | Mobile | Podcasting | Research | Social networks | Twitter
The Wrap this well will be shorter than usual. My visit to Copenhagen, Denmark—to speak at the annual IntraTeam intranet event—has occupied most of my time, and my flight home is in just a few hours. There were, however, far too many interesting reports to skip it completely! So, here’s your abbreviated wrap-up of news you may have missed. (On the other hand, let…
Posted on January 6, 2014 9:04 am by Shel Holtz | Crisis Communication
On Valentine’s Day 2007, an ice storm and some bad decisions left JetBlue passengers stranded in planes frozen to runways. Then-CEO Dave Neeleman took to YouTube to offer an unscripted, heartfelt apology, along with an outline of actions he would take to ensure the situation was never repeated.
The coverage of the apology by both the press and social media kicked off the…
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