Posted on July 16, 2013 10:17 am by Shel Holtz | Business | Media | Social Media | Twitter
I woke up this morning to reports of a couple news stories breaking when I went to bed last night. First was the seizure of a North Korean ship by Panama, whose president, Richardo Martinelli, shared evidence that supported his country’s claim that the rogue state was trying to sneak missile parts through the canal in violation of United Nations sanctions.…
Posted on July 12, 2013 7:36 am by Shel Holtz | Blogging | Business | Crisis Communication | Marketing | Research | Social Media | Social Networking | Transparency | Twitter
(c) Can Stock PhotoAs I was preparing this week’s Wrap, I had to force myself to stop. The week’s collection of stories that may have escaped your attention featured a lot of releases of reports and studies, several PR kerfuffles, a load of stories about great use of social and digital media, and several salient analyses. You can see all the stories I…
Posted on June 28, 2013 9:07 am by Shel Holtz | Content | Instagram | Blogging | Business | Facebook | Intranets | Media | Mobile | Second Life | Social networks | Twitter
(c) Can Stock PhotoI was away much of this week at IABC’s annual world conference. The news kept pouring in—lots of it this week—making for a content-rich installment of the Friday Wrap. As always, I collect the stories from which I choose Wrap items on my link blog at LinksFromShel.tumblr.com. Add it to your reading list to stay up to date on all the…
Posted on June 22, 2013 7:41 am by Shel Holtz | Business | Social Media
Social media has passed the point of novelty. The days of optional engagement in the social space are far behind us. Between the online behaviors of our audiences, the expectations of our customers and the implications for the enterprise, engagement in social media has become a requirement. This is no surprise to most organizations, which has to some degree embraced…
Posted on June 14, 2013 4:15 pm by Shel Holtz | Business | Crisis Communication | Social networks | Trust
Two tales of employee behavior made the rounds at roughly the same time this week.
The first features 18-year-old Dunkin’ Donuts employee Abid Adar who is being widely heralded as the face of a company that takes employee training and corporate social responsibility seriously. By virtue of the fact that he was working the counter when customer Taylor Chapman entered the…
Posted on June 13, 2013 11:04 am by Shel Holtz | Business | Crisis Communication | Ethics
Image (c) CanstockBack in 2006, Michael De Kort was a Lockheed Martin engineer working on a Coast Guard contract when he became increasingly convinced that the work his employer was doing left the ships vulnerable to attack. According to De Kort, blind spots in the vessel’s surveillance system would expose the crew, the communications system was vulnerable to eavesdropping, and some of…
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