Posted on April 12, 2025 2:26 pm by Shel Holtz | Business | Artificial intelligence (AI)
Ask coders how they spend their time these days, and they’re likely to tell you they mostly oversee generative AI tools that craft most of the code. The quality of the code LLMs produce has improved dramatically. People who used to craft code from scratch now review and adjust AI chatbot outputs. For all practical purposes, they have become AI managers.
To some…
Posted on February 19, 2025 8:41 am by Shel Holtz | Business | Customer Service | Artificial Intelligence
One of the givens we have come to accept since OpenAI rolled out ChatGPT 3.5 on November 30, 2022, is that AI’s lack of empathy is one core reason organizations will continue to need humans “in the loop.”
This assumption is flawed on at least two levels. First, it dismisses the potential for AI to mimic empathy. While AI has no emotions and can never be…
Posted on February 17, 2025 10:59 am by Shel Holtz | Business | Internal
“We are hard-wired for face-to-face communication. Anything that is not face-to-face is a corruption of face-to-face communication.”
I do not remember who said this during a session at a conference many years ago, but the statement has stuck with me.
Humans evolved as social creatures who relied on face-to-face communication for survival, cooperation, and social bonding. Before written language was first introduced around 3200 BCE…
Posted on January 27, 2025 9:27 am by Shel Holtz | Business | Politics | Diversity
In messages all agency heads were instructed to deliver to their employees, the Trump Administration asserted that Diversity, Equity, and Inclusion (DEI) measures “divided Americans by race” and “resulted in shameful discrimination.”
In fact, it was hundreds of years of racism – individual, structural, and systemic – in support of a caste system that endures to this day that divided Americans by race and…
Posted on March 4, 2023 3:34 pm by Shel Holtz | Business | Ethics | PR | Search | Technology | Artificial intelligence (AI) | Metaverse
My interest in adapting technology to communication was sparked in 1985. I remember the exact moment when the concept clicked for me. It was when an IT rep at the company where I worked saw the modem in my office and asked if I was on a BBS. I didn’t know what that was. He logged me onto one, and my life…
Posted on July 7, 2019 4:09 pm by Shel Holtz | Employee Engagement | Management | The Workplace Experience | Business | Transparency
The rise of employee activism has been evident for some time now. Wayfair is the latest company to experience it first-hand and won’t be the last. At this point, there is no excuse for companies to be caught unawares. Every organization should undertake steps to militate against an embarrassing employee demonstration of opposition to a company policy, decision, or action.
The signs that…
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