Posted on April 25, 2014 6:49 am by Shel Holtz | Content | Visual Communication | Brands | Business | Channels | Content Curation | Facebook | Internal | Location-based Services | Marketing | Mobile | Research | Social Media | Twitter
Big news has flown fast and furious this week, led by the FCC’s decision to turn its back on Net neutrality and support a “fast lane” for companies willing to pay for it. With all that, it’s even easier to miss some posts, stories and studies that could be useful. That’s why I produce the Friday Wrap, a summary of items of interest to communicators…
Posted on April 23, 2014 4:51 pm by Shel Holtz | Legal | Social Media
Frank Tunney was the best attorney I ever butted heads with.
Frank (who died in 2003 in a car accident) was general counsel at a company where directed corporate communications. We had an opportunity to participate in a story that wasn’t business-friendly, but we had a story to tell that would have made our company look good.
The lawyer’s job is to minimize risk, and…
Posted on April 18, 2014 9:12 am by Shel Holtz | Instagram | Visual Communication | Pinterest | Advertising | Brands | Business | Facebook | Marketing | Mobile | Publishing | Research | Social Media | Social Networking
The Friday Wrap is a summary of posts and articles from the past week that didn’t get the big headlines (like the tale of US Airways’ pornographic tweet and the employee who sent it who wasn’t fired). These are reports and studies that may have skipped by under your radar, yet still could be useful or interesting to communicators and marketers. I collect the…
Posted on April 11, 2014 9:17 am by Shel Holtz | Sharing and Collaborating | Content | Instagram | Pinterest | Advertising | Brands | Business | Facebook | Marketing | Mobile | Research | Social Media | Twitter | Video
The Friday Wrap is your weekly source of curated news, research, reports and posts that may have slipped by unnoticed, but that could prove useful to communicators and marketers. I collect items that I consider including in the Wrap (as well as my podcast) at my link blog, Links From Shel, which you’re welcome to follow.
BBC dishes Indian election news via…
Posted on April 10, 2014 1:24 pm by Shel Holtz | Internal | Research | Social Media
Back in December, when UPS’s Facebook page was the target of blistering comments from customers who didn’t get their deliveries by Christmas, many employees dove into the conversation, leaping to their employer’s defense. “I’m a driver,” wrote Larry Ledet, “Got off at 10:10 last night, 60hr weeks, I’m tired, Mother Nature, a booming economy and no one visiting malls any more cause this…no reason 4 anyone to be mad…Merry…
Posted on April 9, 2014 8:33 am by Shel Holtz | Brands | Business | Crisis Communication | Facebook | Social Media
Lessons abound in the recent controversy surrounding restaurant chain Chili’s decision to cancel its autism-focused fundraiser. The controversy has emerged as one big cautionary tale with three key themes:
- Companies need to perform due diligence before aligning with other organizations
- Websites need to be reviewed regularly and revised based on the organization’s current reality
- Since social media is emboldening (some might say forcing) organizations to take…
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