Posted on January 11, 2013 9:35 am by Shel Holtz | Visual Communication | Customer Service | Facebook | Measurement | Mobile | Monitoring | PR | Search | Social Media
The past week has presented the Wrap with an embarrassment of riches. The challenge: Which items to include? To see the abundance of stories from which I had to choose, visit my link blog, where I collect stories and posts for consideration in the Wrap and on my podcast. The link blog is at LinksFromShel.tumblr.com.
Posted on January 9, 2013 3:10 pm by Shel Holtz | Business | Measurement | Monitoring | Social Media
There are companies that talk about becoming a social enterprise. Then there are those that invest in it. Dell’s investment has resulted in multiple patent applications for technologies designed to be used just internally.
The tool—Social Net Advocacy (SNA)—was on display last month at Dell World 2012 in Austin. I had a chance to spend some time with Marketing Decision Sciences and Social Media…
Posted on December 7, 2012 9:01 am by Shel Holtz | Instagram | Channels | Marketing | Mobile | Monitoring | Social Media
The weekend is upon us; let’s wrap up the week gone by. I collect all the items I consider sharing here on a link blog at LinksFromShel; it’s also where I draw some inspiration for blog posts and the material I’ll cover in my podcast. You’re always welcome to add it to your resources.
All the…
Posted on November 9, 2012 1:31 pm by Shel Holtz | Content | Instagram | Visual Communication | Augmented Reality | Brands | Channels | Content Curation | Media | Monitoring | Video
(c) Can Stock PhotoIt’s time to wrap up the week with a look at some news and other posts that caught my eye. The complete listing of items I’ve bookmarked from which to select Friday Wrap items is, as always, at LinksFromShel.tumblr.com.
There was no hope that I’d be able to produce this Friday’s Wrap without some reference…
Posted on October 31, 2012 9:03 am by Shel Holtz | Business | Monitoring | Social Media | Social networks
The rise of social technologies is shining an ever-brighter spotlight on subject matter experts (SMEs). I’ve written recently about the University of Toronto focusing its journalism training effort on SMEs. Last week, while attending the launch of Cisco Systems’ Social Media Listening Center, I found the company had trained 1,500 SMEs to engage in social channels on the company’s behalf, including responding to…
Posted on October 30, 2012 10:24 am by Shel Holtz | For Immediate Release | Monitoring | Social Media
Cisco Systems unveiled its Social Media Listening Center at its San Jose, California-based Executive Briefing Center on October 24. The six interactive touchscreens display a variety of data visualizations—such as heat maps and word clouds—that help present a picture of the social media conversation as it relates to Cisco Systems. What visitors see, however, is just a glimpse at the processes and…
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