Posted on March 28, 2016 1:49 pm by Shel Holtz | The Workplace Experience | Advertising | Brands | Customer Service | For Immediate Release | Marketing | Media | PR | Social Media
Cross-posted from the FIR Podcast Network
Today’s panel includes Liz Bullock, director of Digital and Paid Media at Rackspace, the managed cloud company, and former director of Social Media & Community at Dell;
Posted on March 18, 2016 8:43 am by Shel Holtz | The Workplace Experience | Content | Instagram | Visual Communication | Brands | Business | Channels | Internal | Marketing | Media | PR | Publishing | Transparency | Twitter
The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. As always, I collect material from which I select Wrap stories (as well as stories…
Posted on March 11, 2016 12:46 pm by Shel Holtz | Virtual and Augmented Reality | Management | The Workplace Experience | Content | Audio | Brands | Business | Channels | Crisis Communication | Customer Service | Facebook | Legal | Marketing | Mobile | Podcasting | PR | Research | Social Media | Social networks | Twitter
My apologies for not getting a Wrap out last week. I woke up around 1 a.m. on Friday feeling lousy and it just got worse from there. I don’t spend the day in bed very often, but that was my agenda last week. I’ll make up for it with an extra-crunchy edition today.
The Friday Wrap is my weekly collection of news stories,…
Posted on March 3, 2016 11:54 am by Shel Holtz | The Workplace Experience | Internal | Marketing | PR
Employee advocacy is hard work. There are tools that make it easier, but whenever such tools are available, some organizations stop doing the hard work altogether. The figure because they have deployed the tool, they have ticked the advocacy box and can move on to other things.
So it is with tools of just about any kind. The glut of eye-searingly…
Posted on January 22, 2016 10:38 am by Shel Holtz | Virtual and Augmented Reality | Management | The Workplace Experience | Content | Visual Communication | Audio | Augmented Reality | Brands | Business | Channels | Facebook | Marketing | Media | Mobile | Podcasting | PR | Social Media | Trust
The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. As always, I collect material from which I select Wrap stories (as well as stories…
Posted on January 21, 2016 4:11 pm by Shel Holtz | The Workplace Experience | Internal
There is nothing new about the notion that Human Resources staff should adopt a customer service mentality in their dealings with employees. The HR department at Texas A&M, for example, has a page dedicated to the concept on its website, where they claim that HR “is committed to service excellence and we expect our staff to provide excellent customer service at every…
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