Posted on October 30, 2008 11:10 pm by Shel Holtz | Business | Internal
All the job cutback news from the last several weeks, culminating in American Express’s announcement that it will cut 10% of its workforce—7,000 jobs—has me thinking about communicating layoffs. Sadly, it’s a chore I’ve had to perform several times in my career.
My worst experience—which was also my first—goes back a long time ago in a Fortune 500 company far, far away. (Well…Los Angeles.) As the…
Posted on October 7, 2008 12:21 pm by Shel Holtz | For Immediate Release | Internal | Intranets | Social Media
More and more companies are implementing social software for employee use, and many more that aren’t find that employees are taking advantage of services that exist outside the firewall in order to do their work more collaboratively. One of the first books to appear on this subject is “Enterprise 2.0: How Social Software Will Change the Future of Work,” by Niall Cook of Hill &…
Posted on September 28, 2008 7:16 pm by Shel Holtz | Blogging | Internal | Social Media | Social Networking | Wikis
The value of enabling social media for employees, both inside and outside the firewall, keeps getting reinforced by study after study, yet organizations continue to block access to external sources while resisting internal implementation citing excuses ranging from bandwidth and storage limitations to fears of diminished worker productivity.
Aberdeen Group has produced another study the naysayers can ignore. Focused on…
Posted on September 20, 2008 9:18 am by Shel Holtz | Internal
I spent Friday in Peoria at Caterpillar headquarters for a meeting of the ROI Executive Communications Forum. The Forum provides an opportunity for communication leaders from large organizations to “share views, problems, successes and failures in a confidential environment marked by mutual trust and informed by our experience as thought leaders in the profession.” Think Blog Council for general communications with a focus on…
Posted on September 4, 2008 5:19 pm by Shel Holtz | Crisis Communication | Internal | Transparency
In the days before email, someone at a company where I worked inadvertently pushed the wrong speed-dial number on a fax machine. Instead of faxing a draft press release to outside counsel, he sent the release to a newspaper reporter who covered the company as part of his beat.
It was fear of this kind of all-too-human mistake that led attorneys…
Posted on August 12, 2008 12:37 pm by Shel Holtz | For Immediate Release | Internal
Our next live call-in show is set for Saturday, August 23, at 10 a.m. Pacific, 1 p.m. Eastern, and 6 p.m. Neville time. We’ll discuss the question raised on the blog eGov.au: “I’ve often wondered about the strength of the relationship between an organisation’s commitment to internal communications and its commitment to an effective intranet. I have worked in organisations with strong internal comms…
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