Posted on June 14, 2013 4:15 pm by Shel Holtz | Business | Crisis Communication | Social networks | Trust
Two tales of employee behavior made the rounds at roughly the same time this week.
The first features 18-year-old Dunkin’ Donuts employee Abid Adar who is being widely heralded as the face of a company that takes employee training and corporate social responsibility seriously. By virtue of the fact that he was working the counter when customer Taylor Chapman entered the…
Posted on June 13, 2013 11:04 am by Shel Holtz | Business | Crisis Communication | Ethics
Image (c) CanstockBack in 2006, Michael De Kort was a Lockheed Martin engineer working on a Coast Guard contract when he became increasingly convinced that the work his employer was doing left the ships vulnerable to attack. According to De Kort, blind spots in the vessel’s surveillance system would expose the crew, the communications system was vulnerable to eavesdropping, and some of…
Posted on May 24, 2013 9:54 am by Shel Holtz | Content | Visual Communication | Pinterest | Advertising | Brands | Crisis Communication | Customer Service | Facebook | Marketing | Measurement | Mobile | Research
(c) Can Stock PhotoWelcome to the 52nd Wrap—a full year of social/digital media news curation! This past week has seen the introduction of upgrades and new features across a number of popular social sites, along the release of studies that correct some popular misimpressions. I collect these stories throughout the week on my link blog, LinksFromShel.tumblr.com, and choose those for the Wrap…
Posted on May 14, 2013 6:54 am by Shel Holtz | Crisis Communication | Marketing | Twitter
Last week, while attending a conference where I was the opening keynoter, I was interviewed by a reporter for one of the local TV affiliates. I saw the resulting story (which also featured other conference speakers, notably Lee Odden). I was struck by a comment the reporter made in during the segment. He called U.S. Senator Marco Rubio’s awkward off-camera grab for…
Posted on April 25, 2013 2:04 pm by Shel Holtz | Crisis Communication | Social Media
The social media marketing and advertising world is abuzz today over the release and rapid withdrawal of a 60-second Internet-only spot for Hyundai. The commercial depicts a middle-aged man attempting to kill himself by running a hose from the exhaust pipe of his Hyndai through the window, the gap sealed with tape. In the end, he gives up because the…
Posted on April 19, 2013 5:39 am by Shel Holtz | Content | Business | Crisis Communication | Marketing | Research
Photo (c) CanStock PhotoWith our attention focused on Boston and the terrorist bombing at the Boston Marathon and its aftermath, it’s easy to miss some other news and reports that appeared in news channels, blogs and other forums. In fact, some of the Wrap items this week deal directly with those events (although they may be dimensions of the story you…
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