Posted on February 13, 2014 11:17 am by Shel Holtz | Business | Internal | Participatory Communication
On March 13, 2001, Cerner Corporation CEO Neal L. Patterson sent an email aimed at some 400 company managers, intended to “start a fire.” The email spread, first through the organization, then beyond.
Patterson’s letter began like this:
We are getting less than 40 hours of work from a large number of our K.C.-based EMPLOYEES. The parking lot is sparsely used at 8 a.m.; likewise…
Posted on February 4, 2014 6:36 am by Shel Holtz | Internal | Mobile | Technology
Image (c) CanStock PhotoUp until now, not that many employees wore technology. Those who did were a curiosity, people whose specialized skills were enhanced by wearable tech. As the technology matures and the benefits of wearable technology become more and more obvious, wristbands, eyewear and other gadgetwear will become common work tools.
If wearable tech explodes into a monster trend, it…
Posted on January 29, 2014 5:26 pm by Shel Holtz | Business | Customer Service | Internal | Social Media
(c) Can Stock PhotoThe research I conducted for a big consumer packaged goods company a couple years ago as part of the development of an all-employee social media training project produced some revealing data. A sizable majority of employees said they had been contacted via social media by a friend, family member or acquaintance with a question about the company.…
Posted on January 27, 2014 11:35 am by Shel Holtz | Internal | Research
(c) Can Stock PhotoA lot of my client engagements involve an employee survey, so I was alarmed when I read a post on the DecisionWise blog revealing that “26% of your employees either blatantly lie or inadvertently misidentify demographic questions on employee surveys.” At that level of misrepresentation, can you trust the other survey results?
Author Sarah Shirley says the discrepancies are revealed…
Posted on January 15, 2014 11:34 am by Shel Holtz | Internal | Mobile
Being partly focused, as I am, on employee communications, I keep looking for a mobile messaging app that will accommodate the kind of worker-to-worker communication that goes on inside an enterprise. There are two specific needs that none of the existing crop of apps are missing:
- The ability to send a text message to all employees or targeted groups of employees—Setting up SMS…
Posted on December 29, 2013 5:38 pm by Shel Holtz | Facebook | Internal | Social Media
There’s a bright spot in UPS’s recent delivery nightmare: its own employees using social media.
As a result of a combination of factors, UPS didn’t get packages to thousands of customers by Christmas. Bad weather, an improving economy and a surge in online spending nobody predicted—which also kept people out of malls—led to more packages than UPS’s system could handle. FedEx had the same problem but UPS bore the…
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