Holtz Communications + Technology

Companies that encourage their HEROes—the label Josh Bernoff and Ted Schadler apply to highly empowered and resourceful employees whose experiments and innovations on customers’ behalf result in extraordinary customer service—reap the benefits. That’s the subject up for discussion on the next FIR Live with the co-authors of Empowered the follow-up to the hugely popular Groundswell. The show—which you’re encouraged to be part of by calling in or…

Content summary: Neville and Shel together for the first time in a couple weeks; Jeanne C. Meister interview and Dell SMaC Talk panel discussion have both been posted; listener comments; five minutes on…open employee access to social media in British Columbia, top 10 PR measurement mistakes from Katie Paine, security issue warnings about the early release of open-source social network…

Engaging and energizing employees around its social media successes and strategy was the foundation underpinning the Dell "SMaC Talk Unconference," an event for employees in the computer maker’s EMEA region which took place in London on September 21, 2010.

Part of the event was a panel discussion in which four invited guests from outside Dell engaged in conversation about social media and addressed…

By 2020, five distinct generations will be employed by organizations, presenting a broad set of challenges and opportunities for organizations. “The 2020 Workplace” is based on two comprehensive studies conducted by the authors, exploring the expectations of these generations and how organizations will need to adapt their workplaces to this unique employee population.

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Content summary: Shel’s on his own; Dell meetup in London Monday night and Dell interviews and a panel discussion are on their way; interview with “The 2020 Workplace” co-author Jeanne Meister coming; FIR Live could feature Josh Bernoff and Ted Schadler; listener comments and Friendfeed room roundup; news summary covering a social media shutdown that failed, a McDonalds FourSquare campaign, Twitter backgrounds, the…

Content summary: Shel’s in Hawaii, Neville solo today; two FIR Interviews posted: Susan Beebe and Richard Binhammer, Dell, on chief listeners, and Kaitlyn Wilkins, Ogilvy on the Ford S-MAX London event; Karen Hoegh’s new book on podcasting is published in Denmark; listener comments and discussion; News That Fits: the demise of Bloglines doesn’t mean the end of RSS; the Media Monitoring Minute with…