Posted on May 1, 2009 5:53 pm by Shel Holtz | Crisis Communication | For Immediate Release
Content summary: Shel Holtz delivered the closing keynote of the opening day at the Society for New Communications Research New Communications Forum on Monday, April 27, 2009.
The presentation, “Social Media and Crisis Communications (Revisited)” updated the breakout session Shel presented at the first NewComm Forum in 2005.
Both audio and PowerPoint are available here.
Special thanks to Michael Procopio, who recorded the session, and Kenny…
Posted on April 15, 2009 7:49 pm by Shel Holtz | Crisis Communication | Media | Video
Just some quick thoughts here on the latest developments in the Domino’s story:
First, the fact that you release a video in the Dave Neeleman mode (the former JetBlue CEO who offered a heartfelt apology for the Valentine’s Day 2007 crisis) doesn’t mean you’ll be forgiven—especially if you’re disingenuous in the video.
Using the same YouTube venue his two former employees used to post the clip that kicked off this…
Posted on April 14, 2009 10:19 am by Shel Holtz | Blogging | Crisis Communication | Social Media | Twitter
After seeing a tweet from Barbara Nixon with a link to a truly disgusting video, I responded with a retweet of the link and a declaration that, after seeing the video, I’ll never eat at Domino’s Pizza again. My tweet was then retweeted by a variety of people who added prefaces like “Over to you Domino’s” and “Domino’s are you paying attention.”
I waited to see if I’d hear…
Posted on January 28, 2009 10:15 am by Shel Holtz | Blogging | Business | Crisis Communication | PR | Social Media
About 18 or 19 years ago, scorn was heaped upon me when I insisted that pretty much every company would need to adopt email and provide employees with email addresses. I got the same reaction 12 or 13 years ago when I proclaimed all companies would require a presence on the World Wide Web. Today, email and a website are…
Posted on December 19, 2008 3:52 pm by Shel Holtz | Crisis Communication | New Media | Twitter
The recent (and very civil) disagreement between Thornley Fallis CEO Joe Thornley and CBC Producer Ira Basen over live Twittering of a talk Basen gave has led me to recall my one and only brush with sports reporting.
I was an intern at the Thousand Oaks News-Chronicle (now defunct, folded into the Ventura County Star), a six-day daily (no paper on…
Posted on October 14, 2008 8:28 pm by Shel Holtz | Business | Crisis Communication
Back in the late 1980s I worked in the communications practice at a global HR consulting firm. One of my clients was the design group of an auto manufacturer. For one reason or another, the employees of the design group had participated in a retirement plan separate from the rest of the company, but were now being folded into the…
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