Holtz Communications + Technology

An employee of Apple Computers has taken Shel Israel up on his offer to join a conversation about Apple’s customer service. The employee, however, has opted to do so anonymously.

The conversation began after Shel (my friend and namesake) posted an item about the diminishing likelihood that he’ll buy a Mac. His decision was prompted partly by

Dave Taylor has been steadfast in his belief that CEOs should not blog. Period. End of discussion. He said so last year during Global PR Blog Week, and reiterated his belief in a post to his Intuitive Systems blog last week.

Dave makes a number of points to support his belief, but it all comes down to this:

The traditional role of…

Associated Press shines its light on CEO bloggers and what they get out of the activity. Debbie Weil is quoted.

Here’s the story.

There is an expectation in the blogosphere—and not an unreasonable one—that bloggers will check their blogs frequently and clear out their comment moderation queues quickly in order to keep the dialogue fresh and current. As businesses expand their presence in the blogosphere, they appear to be doing so at corporate speeds, not blog speeds. That’s a mistake. The blogosphere will not adapt to the…

Why drag yourself out to a bar when you can sit all by yourself at your desk blogging with a Scotch in hand?

Robert Scoble has predicted the death of big conferences. Now, I like Robert and agree with most of what he says, but I have to take issue with this one. In his post, he points out that he told 15…

I was just on the phone speaking with Gerald Baron, who blogs as Crisisblogger. Nobody’s better qualified to write about crisis communication. Gerald wrote the book “Now is Too Late” (about to come out in a second edition that addresses blogs, among other new topics) and started the PIER System, owned by Audience Central, of which Baron is CEO.

Gerald regaled me with