Holtz Communications + Technology

Webcasts via the intranet combined with live translators is one method for addressing a multi-lingual, global audience, according to Heidi Collins, keynoter at the first day of The Conference Board’s Corporate Communication and Technology Conference. Collins, who runs Air Products’ knowledge management efforts, said that’s how her company delivers information to employees who don’t speak English without assuming the cost of translating written…

Most organizations would agree that their goal is zero customer problems. According to Heidi Collins, who manages knowledge efforts through Air Products and Chemicals’ IT department, it can actually be better for a company’s reputation to have customer problems and solve them to have no customer problems at all.

Collins, author of “Corporate Portals” and “Enterprise Knowledge Portals,” said customers feel good about a company that solves their…

Online community managers often find themselves in need of a forum for relating community news and information, according to Jim Lefever, author of the CommonCraft blog. In a recent post, he outlines how blogs can fulfill this need. Among his points: “With the community manager(s) having complete control of the weblog, they can use it to develop a stronger voice in the…

Sorry there were no posts yesterday. I spent the day on a jetBlue flight from Oakland to New York. I’m here to speak at the Conference Board’s Corporate Communicaiton and Technology Conference. I’m on a three-person panel discussing strategic planning for intranets, but I’m hanging around for the entire 1-1/2-day event. A couple sessions sound particularly interesting, including one on “Understanding the New Rules for Workforce…

Readers of South Africa’s Mail and Guardian Online can now create blogs using the newspaper’s new “Blogspot.” According to an ITWeb article posted to AllAfrica.com, the publication’s editor, Matthew Buckland, blogs “raised interesting questions about what constitutes journalism on the Web, because blogs effectively allow almost anyone with a computer and an Internet connection to publish their own stories or articles.”

This is the second South African online…

C|Net has created a video tutorial about RSS. The video, part of a page that introduces RSS to newcomers, “explains how RSS feeds give you the news you need, when and where you want it,” the site explains.

Thanks to CommonCraft for the link.