Posted on May 26, 2008 12:21 pm by Shel Holtz | PR | Twitter
Biz Stone, Twitter’s co-founder and creative director, makes an interesting statement in his post defending the micro-blogging service against charges of refusing to enforce its own terms of service:
Twitter is 16 employees made up of systems engineers and operators, product designers, and support specialists. We do not employ public relations professionals. This accusation caught us by surprise, putting us on the…
Posted on April 15, 2008 9:16 pm by Shel Holtz | RSS | Social Media | Social networks | Twitter
My IABC friend and occasional FIR commenter Kris Gallagher, who works in communications at DePaul University, sent along a link to a new service called CrowdStatus.com. Darren Stuart created the site out of a desire to view the Twitter status of the members of a group he assembled. (Stuart is referring to their current status, not their standing in the…
Posted on April 13, 2008 11:18 pm by Shel Holtz | Customer Service | Twitter
Scott Monty mentioned in an email to me that Comcast has launched a customer service initiative on Twitter. Dubbed “Comcast Cares,” it seems that the effort is aimed at finding people who are tweeting their complaints about Comcast and offering to help. Whoever is leading the effort then engages in conversations with those to whom she or he is reaching out.
Reviewing the 21…
Posted on April 4, 2008 2:42 pm by Shel Holtz | Blogging | PR | Technology | Twitter
It may seem like I’m piling on Steve Rubel. I’m not, really. I like the guy, admire him, respect him and often agree with him. But re-reading his post on the Pollara survey that shows people trust friends and family more tha A-list bloggers, a line he tossed off grabbed my attention; I’d glossed over it before.
This comes as more of the action…
Posted on February 3, 2008 12:38 pm by Shel Holtz | Twitter
I can remember several episodes from my life in which I was at the emergency room with my wife, son, or daughter, while family members waited anxiously for word. At other times, I was on the waiting end, pacing and wondering exactly what was going on.
As I write this, my friend and colleague Chris Heuer is at the emergency room.…
Posted on December 28, 2007 4:22 pm by Shel Holtz | PR | Social Media | Twitter
In a recent episode of Inside PR (one of my must-listen podcasts), co-hosts Terry Fallis and David Jones ran through their Christmas wish-lists. Among David’s wishes was one for “a little more PRiness and a little less geek-out.” David lamented the tendency within the tech-savvy corner of the PR world to get wrapped up in the latest technologies and tools without regard for the…
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