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Shel Holtz
Communicating at the Intersection of Business and Technology
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Geeking out is part of being strategic

In a recent episode of Inside PR (one of my must-listen podcasts), co-hosts Terry Fallis and David Jones ran through their Christmas wish-lists. Among David’s wishes was one for “a little more PRiness and a little less geek-out.” David lamented the tendency within the tech-savvy corner of the PR world to get wrapped up in the latest technologies and tools without regard for the value they might bring to clients.

David used Twitter as an example, noting that he only recently joined because a client had asked about text messaging options. “I didn’t just get on it because everyone was on it,” he said. “I’m never interested in these things unless I think they have or will have a use for my client.”

Listen to the 3-minute segment here (especially if you want to know how to pronounce “PRiness”):

The problem is, how can we know what potential these tools have for our clients if we don’t try them?

While David is just now exploring Twitter because a client has asked about it, Dan York has attracted considerable attention with a post that summarizes the value he’s perceived from Twitter since joining over a year ago because it was, in fact, the shiny new object everybody else was joining.

Of course, not everybody can try everything that comes along. Most people have real jobs that consume their time with work their bosses expect them to do. Me? I’m lucky. Part of my job is to try the new tools and toys—the ones Robert Scoble and others write about—so I can advise my clients (not to mention readers of this blog and listeners to my podcast, not just in response to specific requests, but in the development of communication strategies (as in, “You know what would work great to achieve this goal? Using Twitter”).

But I’m hardly alone. The new media specialists within any agency should be doing the same as part of their jobs. The line between PRiness and geek-out is getting pretty thin.

12/28/07 | 2 Comments | Geeking out is part of being strategic

Comments
  • 1.You're not alone, Shel, but you're not exactly a member of a madding crowd, either. I'm astonished at the lack of computer savvy in the PR industry as a whole after coming over from the sports niche a couple years ago. Because in athletics, you travel constantly, have no staff or budget, etc., you either optimize the use of technology or you just do a poor job.

    After a couple years in an agency setting and working with corporate PR staffs with clients and what-not, I can tell you the college sports information professional out there is 10 times more qualified to plug clients in to technologies that can help them than most PR folks.

    Granted, the tides are shifting and there are less and less tech-tards in the PR world, but we've got a long way to go.

    Jason Falls | December 2007 | Louisville, Ky.

  • 2.Shel, we agree more on this than not. I'm certainly an advocate of exploring the latest tools, but I often find the conversation among PR bloggers is more about the cool tool than the broader application. That's what I mean by PR-iness (with apologies to Colbert). Geek out and try it, but think long and hard about how important the latest Web 2.0 product of the week could be used as a comms tool.

    Like many, I explored Second Life and judged it not ready for my clients. Too slow and tedious for me and probably for many others.

    So, absolutely explore, but don't fall in love with the tool, fall in love with its possibilities for application and monitor the adoption to see if, like Twitter, it has staying power and usefulness beyond the geek set.

    David Jones | December 2007 | Toronto

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