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Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
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Lessons for non-profits from the grass roots

These are tough times for non-profits, especially those looking for the contributions required to fulfill their missions. It’s hard enough asking for people to part with their money, but high energy costs and an uncertain economic outlook make it even tougher than usual.

Non-profits can learn a lot from some of the organic, grass-roots efforts that have received attention in the social media space over the last several months. In the case of the Frozen Pea Fund, the American Cancer Society did not launch a campaign to raise money. Instead, those who knew Susan Reynolds, who blogged that she was afflicted with breast cancer, undertook to raise money as a means of expressing their support for Susan, with the funds they collected earmarked for the American Cancer Society. The Austin blood drive tweetup produced a record number of first-time blood donors, but not based on any call to action from the blood center. Instead, it was a program launched by the Austin Social Media Club and promoted by interested individuals through tweets and blog posts.

People listen to each other thse days more than organizations. That’s precisely why a bunch of people on Twitter raised money from people who would not have otherwise donated to the American Cancer Society. It’s why people gave blood in response to an appeal from others in their network when they had never responded to a direct appeal from the Red Cross or their local blood center.

The lesson for the non-profits is to turn some of their donation efforts over to their most passionate advocates. Rather than hold out their hands and ask for money, they can make information available about the needs the donations will address. Get this information into the hands of people who will use it, from those you have already identified as your biggest supporters to those whose current social media activities indicate they’d be highly sympathetic to your cause.

Your own employees can even promote the issues, as long as they’re transparent about it and remain focus on the results the donations will produce instead of requesting money.

This notion isn’t dissimilar to something I head of Christopher S. Penn and John Wall’s “Marketing Over Coffee” podcast, the idea that if you ask a venture capitalist for money, you’ll get advice, but if you ask for advice, you’ll get advice and money. Translated to non-profit donation efforts, ask for money and you’ll get an excuse, but if you can make the need resonate with the right people, you’ll get money (or blood, if that’s the goal).

Non-profits can grease the skids by making material available for people to use in their efforts. How much easier would the Frozen Peas donations have been if the American Cancer Society had a place where the grassroots activists could have created a landing page that included a donation button and a place for the effort’s leaders to tell their story?

This is about more than just engaging in conversation. It’s about enabling people who care—people with networks—to have the converation on your behalf.

Comments
  • 1.Great post, Shel. The American Cancer Society's inability to do anything other than stick us in one of their pre-defined slots is the reason the Frozen Pea Fund is now a separate organization, after raising $10,000 for the ACS.

    The Austin social media community loves to get involved in using social media for social good. In addition to the blood drive tweetup, we have recently been working with the Capital Area Food Bank. Lisa Goddard and Kerri Qunell of the food bank asked for our help and had a brainstorming session with a couple of our volunteers to put together a HAM-up tweet-up. (HAM = Hunger Action Month) See their blog (http://austinfoodbank.wordpress.com) for more information.

    Hurricane Ike prevented us from finishing the project; the food bank went into disaster relief mode. But events like these bring *new* contributors and volunteers into the cause -- something every nonprofit needs.

    Connie Reece | September 2008 | Austin, Texas, USA

  • 2.Hi Shell,

    After reading this post I thought you might be interested in the recent activity of a colleague of mine. His name is Ben Matthews (@benrmatthews) and he's in the Digital Media team here at Hotwire.

    Last week saw him co-organise an event called the Harvest Twestival over here in London, it raised money for a community centre that works with homeless people and was a great meet up for all us tweeple.

    Secondly, and this is why I decided to comment here, he's spearheaded a new initiative called 'Bright One'. It was featured in PR Week (UK edition) last week and is a chance for small charities and non-profit organisations to receive PR help at below market value, using volunteers from the PR industry (http://www.brightone.org.uk).

    It's a great opportunity for us to help out and for the organisations we help to get more exposure. This whole initiative was made possible by our company allowing an allocation of time and resources to be put towards it.

    Anyway, I'll stop there, as this is fast becoming an essay.

    Thanks,

    TJ

    Tim Bond | September 2008 | London, England

  • 3.Shel, Susan Reynolds is a brilliant example of how to make a grassroots campaign work- she is a lovable person who cares about those around her and is a connector, all characteristics that one needs to lead in the social media environment. People have learned a great deal from her and I continue to watch what she does and emulate that. When I meet people that aim to campaign online for THEIR non-profit, I always tell them to look into Susan, read about her and how she's achieved what she has and take her lead, there is no one better. :)

    Lani Anglin-Rosales | October 2008 | Austin, TX

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