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Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
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Business-produced content could fill the sharable-content gap created by paywalls

imageA growing number of companies recognize that there is a compelling business need to become media companies. Dell and Intel have online feature magazines. Google has become the publisher of a high-end print magazine. Best Buy has established a multimedia content channel. Airvana and UPS are among companies that have begun curating content for their audiences.

Being a media company once meant you produced, distributed or sold media; it was how your company made money. In the current media environment, though, organizations that earn their keep through other means need to think of themselves as media companies, too.

As the number of mainstream media channels through which companies could tell their stories continues to contract, and the number of reporters functioning within the remaining news organizations declines, organizations need to think about taking matters into their own hands in order to get their stories into the public consciousness.

The paywalls more and more mainstream media outlets are raising around their content could represent a tremendous boon to corporate content. While news organizations struggle to find ways to make a buck from the content they produce, companies have no interest in selling theirs. Producing content is a cost of doing business that, when executed well, should produce a return on investment in the form of increased sales and other valuable business outcomes.

The UK newspaper The Guardian is an exception to the rule among news organizations, which is to scale back on the ability of readers to share content. The more it’s freely shared, after all, the more money the organization loses. Last year, , in a trend-bucking move, the Guardian introduced a WordPress plugin that allows bloggers “to post Guardian articles directly to your blog.” For most news companies, that’s the equivalent of throwing bundles of money into a wood chipper.

Since editors can no longer simply share their content, they’re being forced to market their articles “and sell people on why they should pay” for it, according to Drake University multimedia journalism professor Chris Snider, quoted in a Mashable article. Those marketing efforts don’t result in a tantalizing link appearing in my Twitter stream, though.

This is an opportunity companies should leap on. Solid, useful, credible, entertaining content can partially replace the material to which news organizations are blocking access behind their paywalls.

The trick organizations need to learn is to shift their media thinking from collateral (designed to support the immediate sale of product) to journalism (telling a story people are actually interested in). Consider Intel’s Free Press. Most of the stories here are not about Intel. They’re about topics a technology or business publication would cover and, in the course of their reporting, would interview someone from Intel or discover that Intel played a part in the story. (This piece about how wineries use technology is a great example.)

By hiring independent journalists (who come reasonably priced these days, given the employment situation in the world of journalism) to produce the material—as Dell and Google, among others, have done—companies can add even more credibility (not to mention variety) to their home-grown reporting.

Companies also need to do a better job of configuring their content to be shared. Tweet and like buttons abound, but I haven’t seen the equivalent of the Guardian’s WordPress plugin on a single business-owned online property, and few organizations seemwilling to house their content on sharing sites like Scribd and SlideShare.

By addressing these issues—credibility, usefulness, quality and sharability, company-produced material could replace some of the mainstream articles that are no longer available for sharing as content-hungry consumers grow more accustomed to home-grown media.

News media paywalls add a compelling argument to the case for your company to start thinking like a media company. Without the paywalls.

Comments
  • 1.How depressing! So, because it's now costing money to read decent independent editorial, big business should think about disguising its own puff pieces behind 'real stories'...

    Barry | June 2011 | UK

  • 2.Amen. This is an approach we've been following at Vanderbilt for several years now, both in response to the ease with which we can now share content and also the shrinking coverage of research and other news by MSM. Granted, the content we produce and share all has a Vanderbilt connection, but our goal is to present it in a way that it's news of broad interest and encourage its wholesale replication by anyone who wants it. Futurity.org does the same thing. As you say above, stories need to be approached with a journalism angle, not a sales pitch, for this to work.

    Melanie Moran | June 2011 | Nashville, Tenn.

  • 3.Thanks for a great post, Shel. I agree, The Guardian has a very compelling model, and one that will likely extend its brand globally. In the end, information -- credible, factual -- can be a great tool for companies in their larger efforts, and understanding how they fit into the larger media context is critical. We need more forward thinking company leaders to embrace this concept.

    Geoff Livingston | June 2011 | District of Corruption

  • 4.@Barry, I'd suggest you go back and read my post again. Not only do I not talk about puff pieces, but I make the point that the content has to be useful, relevant and credible. I understand the reason for your cynicism, but companies that produce puff won't get uptake; nobody will share it. The whole idea is to generate solid content that people will want to share. Look at the examples of companies doing it. Consider Best Buy, which produced a video not pitching 3D TVs, but explaining how 3D TV goggles work and how they're different from those you get in theaters. I can see a news outlet producing the very same content.

    Shel Holtz | June 2011 | Concord, CA

  • 5.Thanks for another great post, Shel! We've been producing content like this for about a year and a half for our health system - but we've been so focused on getting it out to traditional media outlets rather than focusing our efforts on our own online newsroom. You've inspired me to have the conversation with our team about how we could shift our approach.

    Jen | June 2011

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