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Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
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Knowledge sharing made easy

I’m still waiting for online social networking to take off. I’ve been on LinkedIn for many months and, while my network has grown (342,300+), I’ve received maybe two messages and never really accomplished anything.

So I was intrigued by a story in The Register about the launch of a Web site called Yelp. Started by Paypal founder Max Levchin’s incubator company, Yelp helps people find stuff they want by using their existing contacts—friends, families and colleagues—and their e-mail addresses. Let’s say you want to find a great new seafood restaurant in San Francisco. You’d enter that request and the e-mail addresses of friends whose opinions you trust. They’d get an e-mail with the request and respond. If they don’t have a recommendation, they can forward the e-mail to their friends. When somebody responds, you get an e-mail with a link to the site where you can read the replies. The replies link to back-end services, like addresses and maps. Since these searches are saved, the service grows into a comprehensive source of such information.

The Register article gets into some fascinating discussion of the problems with social networking and how Yelp avoids them. But my mind turned immediately to the issue of knowledge sharing inside organizations. How hard could it be to set up Yelp inside a company? Instead of asking where I can find a great mint julep, an employee can ask if anybody has experience with a certain kind of work, forwarding the question to people he knows via the intranet site. Answers eventually come from people he’s never heard of as those who get the message forward it to others they think may know the answer. All of it is managed by a database and retained for future reference. It’s so much simpler than those multi-million-dollar knowledge systems that never seem to do any good.

12/22/04 | 1 Comment | Knowledge sharing made easy

Comments
  • 1.Yelp.com has done a great job in their PR. I had commented on Silicon Valley Watch that Yelp.com is not the first such service to launch - that C/Net had a story on Insider Pages - but Yelp has taken that first-to-market advantage away with a better campaign thus far.

    What I really, really don't get is that each of these services are being compared to Friendster. Um, Friendster may have raised a lot of VC cash, but now it's dying on the vine. No real business model - although I think they'll transfer their business model to compete with Yelp and others - and members dropping off like flies.

    I'll make sure to ping you in Linked In :-)

    Jeremy | October 2004 | AZ

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