If I can’t use my blog to complain, what good is having a blog?

It’s entirely my fault that I lost my Adobe Acrobat Professional 6.0 CD. But when I called Adobe and paid my $20-plus for a replacement CD, I expected to be up and running in a couple days. But when the CD showed up, it was Acrobat Standard, which wasn’t what I had and I couldn’t use anyway. Replacement CDs from Adobe only work with your original serial number, and mine was a Professional serial number that would be rejected in an installation of Acrobat Standard.

So I called. I heard abject apologies. They weren’t going to charge me for the correct disk, which showed up today. It was what it was supposed to be—Acrobat Professional. But it rejected my serial number. It took an Adobe rep half an hour to figure out that they had sent me (ready for this) a French Canadian version of the application. ([What?/i] The packaging is in English! Yeah, but it’s French Canadian anyway.) I asked if I could just, please, get a new serial number. Nope…because it’s French Canadian. I didn’t even ask to have that one explained.