Holtz Communications + Technology

IABC—the International Association of Business Communicators—launched the beta version of the member-only service Discovery at the World Conference in Toronto earlier this month. According to the Discovery site, “Discovery is a powerful, new, online tool that will help you find the content you need???fast. More than a search engine, Discovery is a gateway to a vast array of business communication best practices,…

The second Dell B2B Social Media Huddle (hashtag: #dellb2b) took place at Microsoft in London on May 25, 2010. The aim of the one-day event was to bring together senior in-house communications and marketing professionals to exchange and share experiences on business-to-business social media for mutual benefit.

Each of the presentations, and some of the unconference sessions, were live-broadcast via UStream (

Content summary: Shel’s in Prague; two new FIR Speakers & Speeches podcasts up: more sessions from NewComm Forum 2010; 5 minute on… Impressions of the FIFA World Cup: North Korea broadcasts World Cup opener illegally, the internet has busiest news day, surge in activity on Twitter predicted, the World Cup in digital stats; listener comment and Friendfeed FIR Room round-up; News That Fits:…

Content summary: SNCR President Jen McClure and Vinay Iyer, vice president of SAP CRM Global Marketing, presented a breakout session, “Intro to Social CRM,” at the New Communications Forum as part of the Social CRM track on Wednesday, April 21, 2010.

From the NewComm Forum session description:

There has been broad experimentation with social media channels by both B2B and B2C companies in the…

Content summary: Shel’s in Toronto for the IABC 2010 World Conference; more FIR Speakers & Speeches podcasts posted, and more to come; 5 minutes on… is Digg dying?, FT iPad app proves more popular than its iPhone app (should that be a surprise?), Lufthansa mixes flight updates with social media, blogs vs Twitter: some metrics, is the US descending into a nation of…

Delivering Happiness: A Path to Profits, Passion, and Purpose is the new book by Tony Hsieh, the CEO of Zappos.com. A combination of memoir, essays, business lessons, inspiration and a bit of zen, the book recounts the road taken by Zappos.com from unlikely online shoe outlet to billion-dollar business and Amazon.com acquisition target.

The book focuses on Hsieh’s unwavering commitment to a…