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Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
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We love social networks…no, wait, we hate them…no wait…

There seems to be a case of split personality going on in a lot of companies. On the one hand, the blocking of social media sites continues apace. On the other hand, the adoption of social media in the enterprise is also on a growth spurt.

McAfee, the security company, is out with a study that concludes that one-third of bosses block employee access to music downloading sites like iTunes to dating sites. A quarter block access to sites like YouTube. More than half wish they could block access to social networking sites like MySpace and Facebook, but only 20% have taken the step. McAfee suggests the rest have resisted because the sites are actually used for work-related communication. Kudos to McAfee Avert Labs Security Strategist Toralv Dirro, who tossed off this wonderful quote:

The lines between work and play are blurring… but putting fair-usage policies in place and educating people on how to be safe on these sites is the most realistic option.

That’s pretty enlightened for a security software company. It’ll be a cold day in hell before we hear similar quotes from the fearmongers at Websense.

According to surveys from Barracuda Networks, two-thirds of companies plan to restrict access to the Net over the next year, an increase of nearly 23% over this year. About half of the company’s customers already block access to social networking sites (25% block just MySpace, 6.3% block just Facebook, and 19.3% block both).

Shel Holtz

Meanwhile, the prospects for adoption of social media behind the firewall as part of a company’s intranet seem to be gaining momentum. SocialText secured $9.5 million in venture capital from its existing investors concurrent with the arrival of former Adobe and Cisco exec Eugene Lee as the company’s new CEO. (Founder Ross Mayfield is sticking around as president and chairman.) Ferris Research analyst David Ferris told InternetNews.com, “There is a strong interest in wikis in corporate environments, and most tools don’t give you the features Socialtext offers, like access controls, which are really important in the corporate space.”

There’s more: The Radicati Group has projected the market for “business social software” at $920 million this year, growing to $3 billion in four short years.

At some point, companies are going to have to come to terms with the fact that networks cross organizational boundaries and that open access—governed by clearly-communicated policies—will produce benefits that far outweigh the costs and risks. Companies that understand this sooner—like Serena Software, which has embraced Facebook as a resource for employees—are likely to gain a competitive edge over those businesses too busy quaking in their boots over the bogus issue of lost productivity.

Comments
  • 1.Online social networking accomplishes the same goal as face-to-face networking except it is via the internet and can be viewed as more a more convenient way to effectively communicate. You don't even have to leave your desk, you just log onto networking websites such as Facebook and send a quick message. Often times the same message you would try to convey to the individual if you were speaking with them in person. I fully agree with the fact that companies should begin regarding online social networking as a window of opportunity rather than a growing threat.

    K. Barrett | November 2007 | Auburn, Alabama

  • 2.I work at Serena Software, and have found it to be remarkably satisfying to put a face to the many people who work from home or at one of our distributed offices. More importantly, I can understand something about the people I work with from what they choose to say about themselves on Facebook. And finally, just looking at the newsfeed and status update gives me a good idea of who's doing what.

    I have to admit, I didn't really get what the teens and twenty somethings were on to with Social Networking, but now that we've embarked on it at Serena, it all begins to make sense -- maybe even more so than it does for people who see each other in geometry class every day.

    Tom Clement | November 2007 | San Mateo, CA

  • 3.My company changed the Serena Software with uitbesteden software. It's cheaper and easily to use.

    Liviu | January 2008

  • 4.The social sphere is interesting, some companies have also an undderstanding of the iportance to let their employees visit sites like Facebook. The employees _talk about your company there_ dont you want to know whats going on, dont you want them to say nice things about you. Blocking sites like Facebook can be dangerous from a brand point of view. Social media is extremely powerfull if the users wnats to. They could literaly destroy a brand within a couple of hours... So there is more to social media, than just using it as a tool within the company...

    Peter | May 2008

  • 5.That's a really informative article. I agree that 'Online social networking' can accomplish the same goal as face-to-face networking but i am also aware that some sort of control is also important in the companies using these types of networking.

    Joe | June 2008 | UK

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