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Shel Holtz
Communicating at the Intersection of Business and Technology
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Using Ning for project management

imageKrishna De gives a nice overview of SaaS project management services in the latest episode of “The Podcast Sisters.” In her quest for the perfect service, Krishna queried her Twitter community and looked at the various suggestions they sent her against her well-thought-out list of criteria. She settled on Basecamp.

I’ve used Basecamp and have tried a couple other options, but have gone a completely different direction for project management. I’m using Ning.

Ning was not designed to be a project management tool. It is a DIY social network, giving anybody the ability to build a Facebook-like site dedicated to a specific topic. (For an example of a well-executed and populated Ning network, take a look at PR Open Mic, set up by Auburn PR professor Robert French to support dialogue between PR professors, students, and practitioners. Another is the Pickens Plan, with nearly 200,000 members.)

But as I began working on a communications audit managed by my friend Tudor Williams, it occurred to me that Ning’s features fit our project management needs quite well. First of all, I could opt to invite members of the project team and the client to the private network. In this case, the client was not included because audio and text transcripts of focus groups are included for team members’ review; focus group participants were promised their comments would be confidential. (More on audio in a bit.)

One of Krishna’s criteria for a project management tool was the ability to create multiple projects. Since Ning is free, this isn’t important; you just set up a new network for each project.

One of the best features of Ning (and Facebook and other social networks) that I haven’t seen implemented nearly as well (if at all) on other project tools is a “latest activity” block on the home page as well as your own personal page. Just as Facebook will let you know that Tom has added a photo and Mary has posted something to Bill’s wall, the “latest activity” listing on our Ning network provides a chronological listing of the latest project activities (e.g., “Joe replied to the discussion, “Lastest Version of Managers Survey.”

Team notifications are handled through broadcast messages. One-to-one communication is easy—just leave a note on the wall of the appropriate team member. Not only is that note waiting for him when he returns to the site, he’ll be notified of the message by email. Every member gets an inbox to retain project-specific messaging.

While there is no calendaring per se in Ning, there is an event function that works just as well. We’re using events to list meetings, deadlines, conference calls, and anything else with a time-or-date component to it.

Ning supports the creation of groups, which makes it easy to break out the work of sub-teams and to house content in easy-to-find places. On our project site, we have a group for executive interviews, another for focus groups, and one for weekly team meetings.

There’s one more group I set up to contain links to all audio files. We’ve been using digital recorders to capture the audio from executive interviews and focus groups, and my first thought was simply to upload them to a LibSyn account I set up for project audio. Shortly afterwards, though, I found that you can add an audio module to a Ning network, so each audio file now simply gets added to an audio player that occupies a spot on the home page.

Forums allow for discussions on specific topics, such as each focus group, interviews, and the like. And, to seal the deal, you can attach documents to your forum contributions. So one of our project team members conducted a focus group, set up a forum for the that particular group, and attached her Word notes to the post. (Next time, we’ll probably use one forum for all focus groups, which each separate focus group listed as a topic within the forum.)

We’re using the photos module for official artwork (like the company’s logo, which we’re using on presentations and documents). There’s even a “notes” page.

There are more features we’re not using but that could prove valuable, such as live chat among project team members who are live on the site at the same time, blogs for recording observations maintaining status reports (far better than sending Word documents around), and an RSS feed of site activity (both of which, I suspect, would be more useful for larger teams (there are only six of us on this particular project).

I mentioned that setting up networks is free. If you invite clients to the site and they’re sensitive to such things, you might want to consider spending $19.95 per month to get rid of the ads that provide Ning with its revenue. It’s also $4.95 per month to map the network to a unique URL and $9.95 per month for each 10 GB of storage and 100 GB of bandwidth (that’s how much comes with your free account).

After my experience with Ning as a project management tool for this project, I plan to use it for all upcoming projects with multiple participants. Its familiar interface (to anyone who has ever used Facebook, MySpace, or any other social network), its full suite of features, its flexibility and its price make it my top choice over any software designed for project purposes.

12/26/08 | 7 Comments | Using Ning for project management

Comments
  • 1.Shel - thank you for sharing about the use of Ning as a way of managing your project. What a terrific idea and one I will certainly explore going forward.

    I am just thinking you could also create a social network on Ning to support workshops. I am looking at ways to embed learning in 2009 in the organisations I am working with and using Ning could be an excellent idea between workshops to encourage application of what they learn and get feedback from others. Something to be added into proposals and tenders me thinks!

    Krishna De | December 2008 | Dublin, Ireland

  • 2.Actually, Krishna, I've used Ning to support workshops. For the series of workshops I did earlier in the year for Ragan Communications, I set up a network. When I got the registration list for each of the six classes, I sent invitations to each participant. It was mainly used for the forums, so participants from the different classes could talk to one another, and for the photos I took during the workshops. There was greater potential, but the participants never really got into it beyond an initial flurry of back-and-forth q-and-a.

    But definitely, a Ning network could be a real resource for workshop participants.

    Shel Holtz | December 2008 | Concord, CA

  • 3.Hi Shel. Great perspective on Ning. I recently evaluated Ning and Basecamp for use on a project and we did end up going with Basecamp.

    One benefit to Ning that I saw was that we were working with a client who was just learning the power of social media and what better way to get them acclimated than to build them a social network to play with. Ning was super easy to set up and very flexible. It is definitely on my short list the next time I need a PM tool.

    Tom | December 2008 | Minneapolis, MN

  • 4.Shel, I really enjoy your blog and insight into social media. I hope this isn't a faux pas, but I'd like to promote my product as an alternative to Ning. MemberHub is an online web application: http://memberhub.com that combines membership management with group communication tools. Using private online hubs, groups of all sizes can create an online home to have disucssions, calendar events with automatic reminders, share files and send instant notifications via text messaging. Users can create free hubs for 50 membes or less (with 250MB of file storage). Where it becomes very powerful is if your organization has multiple groups that need their own hub. MemberHub for organizations allows you to create as many hubs as you need and is the simple, affordable solution for membership management combined with group communications. So we want to be the Basecamp of Membership Management. But still, a viable alternative to Basecamp, just as Ning is. Thanks!

    Matt Harrell | December 2008 | Raleigh, NC

  • 5.I love Ning - but you might also want to try Central Desktop (centraldesktop.com) - they are a very robust true project management site and compete with Basecamp. They offer a basic service for free and you get calendar, discussion, file management, email notifications of project due dates, and the ability to pull your content off of the site, which I found was a problem for Ning - you can't archive content very easily, or maybe I just have figured that out yet.

    Gila | December 2008

  • 6.I just thought, you can also create a social network to Ning to support the workshops. I am looking at ways to embed training in 2009 in the organization I work with Nina could be an excellent idea of workshops to promote the use of what they learn and receive feedback from others. Something will be added in the tender and I think!

    Computers Software | January 2009 | Toronto

  • 7.I was wondering if you Shel, or anyone else, had figured out a way to have a shared address book within Ning. In my mind it is the only missing piece of kit that could bump Ning into better competition with the likes of Basecamp or other CRM solutions. I've been searching for several weeks now for a solution within my Ning network, but nothing as of yet. I have posted html code of an address book through Address Book Exporter for Mac (works, but not a great solution), I looked at Memotoo's contact widget, and tried creating blidgets of CRM websites via widgetbox, but nothing that makes me sit back and go - 'yes'.

    The closest solution I have come across so far has been creating a blidget of the online, flash-based address book at http://www.flexadex.com through Widgetbox. It lets you search through your contacts from within the widget and without leaving the Ning website. Only trouble here is Flexadex is only free and is paid for entirely by google ads, and the ads take up 1/2 the available Ning posting space, cutting half of the address book off of the screen.

    There is probably a real easy way to do this, but I haven't found it yet.

    Mike Nicholson | January 2009 | South Korea

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