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Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
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Proactive disclosure now a requirement for influencer outreach

On the heels of reports that the U.S. Federal Trade Commission (FTC) is set to regulate companies and the bloggers they reach out to comes a series of reports about Betty Crocker’s campaign to get bloggers talking about its new line of gluten-free food products.

What struck me was this excerpt from Tiffany Janes’ report in Examiner.com (the website of the San Francisco Examiner):

When blog posts began appearing about the new Betty Crocker gluten-free products, it was apparent that the company was sending out samples to people to test taste and review gluten-free products before they were introduced to the public. There were too many such posts for this to be just ‘friends of friends’ who worked for the company getting in on the action.

In other words, the volume of posts raised eyebrows and suspicions. Janes goes on to explain that “the mystery…is solved” by pointing to a website from General Mills designed to enlist bloggers to write about its products—including the Betty Crocker line—that involves the company sending free product to bloggers who sign up so they can try the foods and then write about them.

Shel Holtz

Clearly, General Mills wasn’t trying to keep its blogger outreach effort a secret, not with its My Blog Spark website right out there in the open. But until it was “found,” it was only natural for those struck by the sudden blogger interest in Betty Crocker products to wonder if something not quite on the up-and-up was going on.

There is, as this situation suggests, a difference between disclosure and transparency.

They’re related, to be sure, but tactically speaking, they serve different functions. The discoverability of My Blog Spark made the effort transparent. But in this case, transparency is passive. Disclosure could have been a very active process of letting everyone know what you’re doing.

One of the goals of a transparency effort is to preclude any hint of trying to hide your behavior. But it only works if those inclined to point an accusatory finger know that you have, in fact, behaved transparently. In this case, pushing disclosure solves the problem.

Most disclosure isn’t pushed. It’s a statement (such as my disclosure, right here, that General Mills was once a client of mine, several years ago) that is published somewhere. When an executive includes a box on his blog that his posts are edited by his communications staff, that’s typical passive disclosure.

But blogger outreach screams for active disclosure.

A search of press releases on the General Mills Media Center turns up no releases at all announcing the My Blog Spark initiative. By not issuing a press release or making some other kind of disclosure, General Mills didn’t violate any code of ethics or fail to behave transparently. But the fact that bloggers taking General Mills up on its offer led some to ask the ethics question leads me to think that any blogger outreach these days needs to be accompanied by proactive disclosure via press release, RSS feed, tweet or whatever other push channels will get the word out.

I can even see a company that does a lot of blogger outreach—or even PR agencies handling the effort on behalf of their clients—posting regular updates to a blog (with its RSS feed) focused on the company’s outreach programs.

Of course, even pushing disclosure doesn’t not guarantee that people like Tiffany Janes will be aware of it, but when questions arise and people begin digging, the company’s completely open explanation of its outreach program will be right there for everyone to see. As a result, there’s no chance that anyone can construe the company’s campaign as devious or covert.

All of which could go a long way toward keeping the FTC off their backs once those regulations go into effect.

Comments
  • 1.Shel -- I agree that the letter of the ethical law is observed here, but how far removed from Astroturfing is "blogger outreach" in this context?

    The optics of blogging still (in my eyes, anyway) suggest grassroots, ordinary people. The reality is that many bloggers are influencers fairly far removed from the grassroots, particularly if they're visible enough to be reached-out to.

    The provision of products for media testing and review is a good old PR mainstay -- but there is a reason that Consumer Reports is so well respected, no? No ads, no free stuff to test, no question of their objectivity.

    How do I know whether a blogger is objective or not? Perhaps I can draw that judgment over time, but like the accuracy of Wikipedia, at any given moment in time it may or may not bear close examination.

    Of course, it's also possible that I'm wrong about this.

    Sean Williams | July 2009 | Cleveland, Ohio

  • 2.This is interesting on another level to me...if they have a site where bloggers opt-in, is it really "outreach"? Clearly, they want bloggers to sign up and review products, so yes. But, they are not actively seeking which bloggers (at least not that I've seen) so in a way, it's not too far off from having a sign-up coupon site.

    I'll have to disagree that this isn't that far removed from Astroturfing. I've seen some prime examples of that, and the intent there is to deceive--this is so much more passive, I guess is the word--that it seems to be in an odd category all on its own.

    It strikes me that they are looking for influencers to essentially self-select, which probably means they'd be far more positive about their reviews, doesn't it (if they are interested in General Mills products enough to sign up for products to review, they probably are already familiar with the companies, yes?) But, does that make them any more or less impactful?

    And, bottom line, shouldn't bloggers take the responsibility to affirmatively disclose where they receive products, if the products are provided? Or should General Mills have a check box saying "If I choose to write a blog post about this product, I will disclose that the product was provided to me by General Mills for the purposes of sampling," and that gets them over the transparency hurdle--even if the blogger ultimately fails to disclose?

    Clearly, I find this an interesting wrinkle on blogger outreach...!

    Jen Zingsheim | July 2009

  • 3.I get where you're coming from, Shel. But while I completely agree that the sponsoring companies need to make disclosure a requirement for participation in such programs, my worry is that said sponsoring company (or agency working on their behalf) blogging about the program too aggressively draws the conversation away from the effort.

    I agree with Jen's point about the "If I choose to write a blog post..." requirement being in the program overview a writer agrees to. I've run programs like that and, to my mind, that does indeed get over the disclosure hurdle. A company or agency writing about the program not only seems overly self-promotional (that kind of thing just makes me uncomfortable) but also seems like it's unnecessary. I'd rather the sign-up site for the program have a page with the disclosure language on it that participants are asked to link to when writing about whatever it is they're reviewing.

    I also worry that an agency that's running the project writing a blog post about one client project then sets a precedent that it will write about *all* client projects. And that can just get uncomfortable since that's not always desired or realistic.

    Chris Thilk | July 2009 | Chicago

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