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Shel Holtz
Communicating at the Intersection of Business and Technology
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Ketchumgate, Jay Rosen, and accuracy in reporting

One of the drawbacks of living on the West Coast is that, by the time I wake up, events are already unfolding on the East Coast and in Europe. It’s tough to break a story, or even be right on top of it, when it started making waves in the blogosphere while I’m still slumbering away at 3:30 or 4 a.m.

A case in point is the flap over Jay Rosen’s diatribe aimed at PR bloggers. In case you’re just catching up yourself, here’s a quick recap: Rosen, a noted NYU professor and media critic, wrote a lengthy post in his blog “PressThink” taking PR bloggers to task for ignoring Ketchum’s breech of ethics. Ketchum, one of the big players among PR agencies, brokered a deal that put $240,000 in the pocket of Armstrong Williams, a conservative pundit. In exchange, Williams used his media presence to report favorably on the White House’s “No Child Left Behind” education program. Rosen searched Technorati on the issue and came up with only two posts by PR bloggers: Jeremy Pepper and Richard Edelman. The silence from the community of PR bloggers is shameful, Rosen asserts. The problem is that several PR bloggers did post on the subject, myself included.

Since many PR bloggers have already commented on this, I’m not going to rehash the excellent points they’ve made. Instead, I’ll list links to their various posts at the end of this item. I would like to make a couple observations, though.

First, what is a blog? In his post chastising PR bloggers, Rosen writes, “Bloggers are supposed to be a little more curious than most. They are supposed to apply a second degree of scrutiny as they do ‘their job’ in the new ecosystem of news.” That’s true, assuming the blogger’s intent is to be part of the ecosystem of news. I know of one blog—written by a highly-regarded professional communicator—that is an entirely fictional soap opera that takes place in a made-up corporation.

I was incensed recently at a response I got from a representative of an organization I was engaged with. I had been advising the organization, which maintains a blog, that it needed to post more frequently. The individual who responded to me wrote, “A blog is really just a lightweight CMS/journal.” I took issue with this, noting that a culture has emerged around blogging that transcends its technical underpinnings. But at its core, this statement is exactly right. A blog is a software application. What you do with it is entirely up to you. You can choose to be a reporter, an observer, a commentator, a soap opera writer, a customer service center, whatever. There is no obligation to engage in participatory journalism merely because you’re using a blogging tool.

I knew even before I read Steve Rubel’s response to Rosen’s wrist-slapping exactly what his point would be. Rubel, who writes Micropersuasion, arguably the most visible of the PR blogs, was one of the bloggers who did not cover the Ketchum scandal. But if you read Rubel’s blog, you can see right at the top, in big letters, that Micropersuasion is about “how blogs and participatory journalism are impacting the practice of public relations.” The Ketchum story, for Micropersuasion, is out of context. There’s no oversight or omission on Steve’s part.

Elizabeth Albrycht makes a similar point in her CorporatePR blog: “Speaking for myself, to date I really haven’t considered myself as a reporter via my blog.  In my mind, my blog doesn’t exist for me to report news, but rather to explore theories and issues with a rather academic bent.”

Thus, the assumption Rosen makes that all PR bloggers who failed to address the Ketchum story are culpable is flawed. Only those who position themselves as watchdogs of the profession should suffer that rap.

Second is the issue of accuracy in reporting. Like many in the PR business, I got my start as a journalist. I have a degree in journalism and put in time at weekly and daily newspapers. I was trained—both in school and on the job—to check the accuracy of my reporting before I submitted it for publication. Then my editor would question statements to ensure they were correct. If I were covering the tale of the failure of the PR blogosphere to report on Ketchumgate (sorry), I would have contacted some PR bloggers and asked if they knew of anyone who had posted on the topic. In short order, I would have had a list of names. Rosen, however, conducted a Technorati search, found two posts, and went to press.

In the debate about bloggers vs. traditional journalism, it’s journalism that takes the heat whenever reporters fail to abide by the standards of the profession. (The CBS/Rathergate story is the prime example.) Journalism gets this attention precisely because such standards exist. Lapses such as CBS’s are exceptions to the rule. I can’t think of a time that anybody has held a blogger’s feet to the fire for a similar lapse, probably because there is no standard of professionalism or accuracy or fact-checking for bloggers. This is why traditional journalism will not wither in the face of blogging’s emergence. Rosen made excellent points in his post that needed to be made. But his reporting was flat-out inaccurate. As Tom Murphy notes in his post, he and I are sitting at our desks this morning feeling both “smug and unloved” for having posted on the Ketchum story but not getting credit in Rosen’s diatribe.

Finally, it’s worth mentioning that Technorati is clearly inadequate as a blog search tool if it failed to produce accurate results in Rosen’s search. Don’t rely on Technorati as your sole source when conducting such reseach. A better blogging search tool—and improvements to Technorati—is sorely needed.

Here are links to PR bloggers’ posts on the Rosen story:

Elizabeth Albrycht
Trevor Cook
Neville Hobson
Tom Murphy
Jeremy Pepper
Steve Rubel

By the way, I still love living on the West Coast. Here in the Bay Area, it’ll be 54 degrees and sunny today.

Update—More PR bloggers comment:

Mike Manuel
BL Ochman

Comments
  • 1.What is it with all the warm weather reports?

    First thing this morning I have Trevor Cook telling me about the lovely warm weather in Sydney and just before I go home I have you boasting about Sunny weather. In between it's been grey, cold, wet and windy here....

    On a more serious note. I completely agree with your post. This whole episode has gone mad - I hope that is obvious from my earlier post on the matter.

    Cold Tom

    Tom Murphy | January 2005 | Dublin, Ireland

  • 2.Yes, one of the interesting things now emerging is just how inaccurate Rosen's own reporting was. With four prominent PR bloggers now pointing to their coverage of this issue (Alice Marshall and Jim Horton as well as you guys)

    I cross-posted to my other blog From the Sidelines (http://trevorcook.typepad.com/election) and Dave Sifry of technorati has added a comment saying he is going to have his engineers check out why these posts weren't picked up. I'll be interested to hear the explanation

    BTW Tom you didn't tell him about the prawns, oysters and chilled chardie mate

    Trevor Cook | January 2005 | Sydney

  • 3.Shel, you make some excellent points, including that a blog is a "tool," not a newspaper or an op-ed column (unless you want it to be). While I took Ketchum to task in my own blog entry, the debate should concern not what the "bloggers" are saying, but what the WIlliams case means for the future of the journalism and PR professions. I hope that this is the discussion we will begin to have on the "PR blogs" as well as others.

    BTW, since I don't want to miss an opportunity to gloat about how much better Southern California is than No Cal, it's going to be 80 degrees here today :-)

    Gary Goldhammer | January 2005 | Tustin, CA

  • 4.I'm a SoCal native, Gary, and I miss the sunshine! You're right, of course, about the real issue here. In my earlier post, I was less concerned with Ketchum's lapse than with the failure of the PR associations to call them on it.

    Shel Holtz | January 2005 | Concord, CA

  • 5.Another great day in SoCal. To compare this to Rathergate is nonsense.
    Rod
    Cerritos where it is sunny 72

    Rod Stanton | January 2005

  • 6.Ah, Cerritos. Ah, 72.

    Did I compare this to Rathergate? In fact, my point was that there is no comparison, since journalists are supposed to conduct themselves in a manner consistent with professional standards and bloggers have no such standards. Rathergate was a result of a failure of professional journalists to measure up to standards that don't exist for bloggers. So you're exactly right, there's no comparison. My point exactly!

    Shel

    Shel Holtz | January 2005 | Concord, CA

  • 7.Many good points, Shel; you poke some holes in Rosen's attack.

    But this business about Rubel discussing only journalism and blogging, or Elizabeth Albrycht's saying she only covers academic PR theory--this is nonsense.

    Any PR "theorist" and any PR blogger should have been paying serious attention to this case and had deep feelings and strong opinions about it, no matter what narrow sub-specialty he or she claims to be most fascinated by.

    Are these people saying they were BOUND by the narrow focus of their blogs not to comment on the Ketchum business? Even if they feel that way, nobody from the outside will ever buy it, nor should they be asked to.

    I commented on this matter in my speechwriting blog, by the way, only in passing and many days after the story broke. Why? I assumed all the other PR bloggers were doing it to death! I also found the case so simple in its obvious repulsiveness, I didn't know what insight I could bring.

    But I didn't refrain because my blog is supposed to be about speechwriting. To me, that kind of self-imposed compliance to one's narrow mission isn't only unnecessary, it's a little dangerous.

    David Murray | January 2005 | Chicago

  • 8.Thanks for your thoughts, David. My point on Steve was that, given the focus of his blog, he was under no obligation to report on extraneous matters. I also like how Mike Manuel put it on his blog: "When did I sign up to become a PR industry watchdog? I didn?t get that memo."

    Shel Holtz | January 2005 | Concord, CA

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