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Shel Holtz
Communicating at the Intersection of Business and Technology
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Biting the hand

I do a lot of work for Lawrence Ragan Communications. And when I say a lot, I mean, well, a lot. Ragan is, far and away, my biggest client. And I love working with them. Really. So it isn’t lightly that I’ve decided to slam them all over the place for a particularly egregious entry into the blogosphere.

Before this latest blog, Ragan hosted two blogs that aren’t bad at all. In fact, I praised Steve Crescenzo’s “Corporate Hallucinations” as one of the funnier blogs you can read. And David Murray’s blog, “The Speechwriter’s Slant,” has its moments. But “Deep Background...”

It’s tough to judge the quality of the writing on this latest Ragan blog, since as of today there are only two entries, one from August 11 and another posted August 9. They’re not bad, although the newer post just references an upcoming talk. It’s also tough to gauge the quality of the conversation, since none has yet emerged. The design of the blog is better than either Steve’s or David’s. The problem is with the author. Whoever that is.

The “about” link on the blog tells us that Deep Background “is a blog for local, state and federal government media professionals. We cover strategies, tactics, non-political issues and other practical matters that are useful to government communicators.” The author, we learn, “has been a government public information officer at the national and local level for 18 years.” Beyond that, we know nothing. The blog’s banner makes it clear that the contents of “Deep Background” are “straight from the mouth of a senior level, unidentified source.” Get it? He’s on deep background.

Except, of course, for the fact that this is a blog and anonymous blogging—especially when the blog is brought to you by a media organization—makes about as much sense as casting a vote with invisible ink. Where’s the credibility of an anonymous blogger? When readers comment, to whom are the comments directed? Neville Hobson raised this issue when he first read the complaints by an anonymous blogger about his Land Rover experience. Neville’s observation about the lack of credibility inherent in anonymity led the blogger to reveal his identity (and, lo and behold, his credibility soared).

There are rare exceptions. Even the Electronic Frontier Foundation suggested an anonymous blog for people who just have to complain about work but don’t want their bosses to identify them. But even then, if you can’t identify the company about which they’re whining, what’s the point of reading the blog? (Perhaps these anonymous bloggers fill in their friends and family so at least somebody knows who the target of their poison keyboard really is.) In general, though, anonymous blogs are a lot like character blogs. In fact, a blog like this could actually be a character blog. For all we know, it’s a Ragan staffer penning this blog, pretending to be a senior level government official with 18 years experience.

Of course, I’m preaching to the choir here, aren’t I? Anybody who reads this blog already understood the implications the instant they saw the word “anonymous.” It’ll be interesting to see if anybody actually comments to Anonymous. As for my RSS feeds, I’ll stick with Steve and David. At least I know they’re real.

08/19/05 | 15 Comments | Biting the hand

Comments
  • 1.My blog "has its moments, eh?" I'll get you for that, Holtz.

    My thoughts on this anonymous Ragan blog:

    I think it assumes that likely readers of this blog--which I have had nothing to do with, despite the fact that I, too, do a great deal of work for Ragan--trust Ragan not to have a staffer pretend to be a government official and trust Ragan to pick a trustworthy government official to do the blog.

    As for whether they trust the anonymous blogger himself (the graphic at the top suggests that it is a he): I think that trust will come (or go) blog by blog. Does what he says ring true? Do his opinions hold water over time? Does he show restraint when restraint should be shown, outrage when outrage is called for?

    And, most importantly, is he INTERESTING?

    (That last hurdle may be the toughest one for the anonymous blogger to leap, because one of the reasons people are interested in ideas is because they see the blogger and his or her blogs as an evolving story about a human being.)

    Ultimately, readers will judge this blog in the same way they judge any blog: does it have the power and credibility and usefulness to pull me in, or does it not?

    I'm watching the new Ragan blog with interest, too. But I don't think it should be dismissed just because it's anonymous.

    David

    David Murray | August 2005 | Chicago

  • 2.The flaw in your reasoning, David, is that readership of blogs is not limited to the immediate audience. That is, Ragan readers are just the first who will read it. As people link to it (if they do), others will find who do don't know Ragan from Reagan, and this much larger audience has no such built-in confidence level.

    As for whether the blog is interesting, talk to all those PR bloggers who despise the notion of a character blog. Their arguments never address whether the blog is interesting -- only that it isn't written by a real, identified person. Blogs aren't "Primary Colors" or even "The Story of O."

    Your last comment says it all, noting readers will judge the blog based on (among other attributes you list) credibility. As long as it's anonymous, its credibility is highly questionable. Okay, so you and I and other Ragan readers know it's not a Ragan staffer. But...is it somebody with an axe to grind? Is it a low-level functionary who's been fired from one job after another? Is it somebody working in a menial, low-level PIO job in a third-tier state? Until we know, we take the blog with a grain of salt, if not a whole salt mine.

    Shel Holtz | August 2005

  • 3.Of course, I don't care less what PR bloggers think about "character blogs," even though I agree they're not likely to be compelling unless they're written by a fiction-writing genius.

    But there's a difference between a character blog and an anonymous blog. This guy IS a real person, and if, over time, his insights are useful to other government communicators and his opinions are compelling, he may overcome his anonymity and become a trusted source of information that might only be available BECAUSE of his anonymity.

    Time will tell.

    As for your point about my reasoning: Those who don't know the Ragan from Reagan will come across the blog, sure. But since Ragan is a trade publisher for communicators--and the blog is written for communicators--they'll either get bored and move on or they'll say: Hey, this is really interesting; I wonder what else these Ragan people do.

    What's the harm in either scenario?

    david Murray | August 2005 | chicago

  • 4."I don?t care less what PR bloggers think about 'character blogs.'"

    Hmm. A group of experts articulating a series of issues that affect the usefulness and credibility of an emerging class of communcation, and you don't care less? I would think their lessons would be instructive, unless it's impossible to learn anything from anybody.

    I think one additional scenario is possible besides those you list, David. "Gosh, these Ragan people are pushing a credibility-lacking anonymous blog on us. They really are clueless, aren't they, about what works in social media. Maybe we should give them a pass because their inability to comprehend what works and doesn't work in the blogosphere may reflect their general understanding of communications." Hence my concern that Ragan -- an organization I love -- has made what I consider to be a misstep.

    Shel Holtz | August 2005

  • 5.Anonymity and credibility can co-exist. It's just really hard to pull off. In most cases, either the credibility or the anonymity suffer.

    Eric Eggertson | August 2005 | Regina, Canada

  • 6.Can you elaborate on the coexistence of credibility and anonymity, Eric? In my experience, it's more than hard to pull off -- it's damned near impossible. How powerful would the US Declaration of Independence have been if there had been no signers, just a bunch of anonymous supporters? I'm not doubting you, mind you, but would really like to hear more about your thinking.

    Shel Holtz | August 2005 | Concord, CA

  • 7.Sorry to leap to answer your question to Eric, Shel, but in yesterday's New York Times book review there's a review of a diary by "Anonymous," a woman who lived in Berlin at the end of WWII, and who didn't reveal her identity because, according to the glowing review of the beautiful honesty of the account, "in Germany this was a time of great forgetting."

    Not to draw any parallels, but it is hard to imagine a meaningful bylined blog on the subject of communication coming from anyone in our current government, especially someone at the federal level.

    Isn't it?

    And yet, don't government communicators deserve to read such a thing?

    david Murray | August 2005 | chicago

  • 8.Books and blogs...apples and oranges. I've already referenced "Primary Colors" and "The Story of O."

    And why is it hard to imagine a meaningful bylined blog on communication coming from anyone in our current government? Especially since "anonymous" in the case under discussion could, based on the scant bio, be working for a LOCAL government.

    Microsoft employees blog about Microsoft without cover of anonymity. Thomas Nelson Publisher employees do the same. IBM is encouraging all 390,000 employees to do the same. I've seen government communicators get up at conferences, fully identified, and talk very candidly about government communication.

    Shel Holtz | August 2005 | Concord, CA

  • 9.Yeah Shel, I sent a trackback ping, but I guess it didn't get through. Here's my posting on anonymity and credibility:

    http://mutually-inclusive.typepad.com/weblog/2005/08/you_can_be_anon.html

    Eric Eggertson | August 2005 | Regina, Canada

  • 10.Shel:

    What if an employee came to you, the Director of Communications at Some Big Company, and said:

    "I want to do an online column on the intranet. I want to talk about employee issues, the business of the business, and other important topics. And I'd like to the column to be interactive, so that others can join in in the discussion. Let's get employees talking about the issues facing this business."

    With the letter, the employee sends some sample columns . . . and they are excellent!! I mean, this guy is writing from the employee perspective, and you know employees everywhere will appreciate this.

    THis is the perfect place to start a blog, right? But there's one catch. He is afraid for his job, and doesn't want to use his real name. Not that he's writing anything crazy . . . but for maybe his boss is an ass, or maybe he just had a baby and doesn't want to take ANY risks whatsoever.

    Do you tell him he can't do his column . . .or his blog, or whatever we choose to call this thing?

    It just seems harsh to me to say that you can NOT have an anonymous blog, EVER. Obviously, signed ones are better . . .but sometimes circumstances don't allow it, and you shouldn't scrap what could be a very valuable tool just because of the anonymity issues.

    Steve Crescenzo

    Steve Crescenzo | August 2005 | Chicago

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