ThoughtFarmer: A lesson in excellent blogger outreach
Just today, I’ve received half a dozen pitches by email. Some are nothing more than press releases without even a passing effort at personalizing the pitch. Others make nothing more than a passing effort. So it’s a welcome relief—not to mention an entertaining and engaging experience—to get a pitch that is personal, creative, and attention-grabbing.
The pitch began with a cryptic email from Darren Barefoot, who asked for my mailing address because he had something to send me. (It helps, when making this kind of request, to already know the person to whom you’re reaching out, which speaks to the importance of having relationships vs. blasting out material to bloggers who have never heard of you.)
A week or so later, a package arrived at my house. It contained what you see in the image below:
- A letter welcoming me as a new employee of a ficititous company called Tubetastic Inc. (slogan: “We make tubes. A whole series of them.” This pitch was going to people who would appreciate the dig at U.S. Sen. Ted Stephens and his famous speech supporting an end to net neutrality in which he described the Internet as “a series of tubes.”)
- An org chart showing exactly where I’m situated in the new company (I’m the Tubular Comptroller, part of the Operations department, reporting up through ZDNet’s Dan Farber, Tubetastic’s Director of Tube Distribution.) The org chart also shows me who else has received the pitch.
- A name badge complete with my photo, copied off my website.
There’s no hint in the welcome letter of the pitch behind the package. Instead, Darren (who signs the letter as an HR rep) informs me I’ll be featured in an upcoming edition of the company newsletter, then invites me to learn more about the company by logging into the company’s intranet. The letter includes a username and password. Who wouldn’t log on?
What I found was Tubetastic’s intranet fully loaded with Enterprise Web 2.0 features: Twitter feeds, blog posts, a presence status (like Facebook’s), a newsfeed that updates me on what other employees have been doing (also like Facebook’s), and my profile. This is where the draft of my “interview”—set to appear in the company newsletter—is waiting for my comments as well as an answer to an additional question. The profile also includes links to the latest articles from my real blog along with the ability to edit my profile, which already contains all the information a typical employee directory would offer (title, reporting relationship, mailing address, phone number, email address, etc.).
The top of the home page features a link that will explain everything. This is the pitch: The intranet was created using a tool called ThoughtFarmer. I followed a link to a ThoughtFarmer page that includes YouTube videos, screenshots, and other resources that go into more detail on this “ultimate intranet.” The elevator pitch tops the page:
ThoughtFarmer is the ultimate intranet. Forget the impossibly complex, seldom-used corporate intranets of days gone by. ThoughtFarmer is a simple, social way for employees to collaborate, share ideas and find information.
What’s special about ThoughtFarmer? It combines the best of wikis and social networking. It’s an intranet for intranet-haters. Plus, it sits behind the firewall, just where your IT manager wants it.
At this point, I was spending a fair amount of time noodling around both the faux Tubetastic intranet and the ThoughtFarmer site. I must confess, I was pretty impressed with ThoughtFarmer, which includes a slew of features ranging from single-signon and polls to inline tagging and image galleries.
What I didn’t see is any reference to the kinds of resources that reside on the old intranets that are still important: benefits enrollment, work-related online applications, database access, requisition forms, new-hire recruitment tracking, payroll stubs and the like. Most employees use intranets to complete tasks, so these are important. My guess is that you would continue to host these resources right where they are and link to them from tabs you’d create, such as “Human Resources” and “Work Tools.” Maybe someone from ThoughtFarmer will confirm that in a comment here.
But the point is that I spent time with this product site—and wrote about it—because the pitch was compelling. If I had received yet another press release introducing ThoughtFarmer, it would have gone where all the other press releases I receive go—into my email trash. So, what did Darren and the ThoughtFarmer marketing team do to stand out?
- They made the pitch personal. They made it clear they knew who I was and that I wrote about intranets with some regularity.
- They piqued my interest by asking for my mailing address without giving me a hint about what I’d receive. I only accepted this offer because I knew Darren.
- They sent the pitch to me in the regular mail in a package that cried out to be opened.
- They spent time and effort to create something different. While mock intranets have been around for more than a decade, this is the first one I’ve seen that listed me as an employee.
- They made the pitch interactive. I really can modify my profile and get engaged with the intranet at a number of levels.
- They actually had a compelling product to show off.
- The personalized profile, the name badge, and the other personalized elements are cool, but none of it feels even remotely close to a bribe.
Now that’s blogger relations.
05/05/08 | 6 Comments | ThoughtFarmer: A lesson in excellent blogger outreach