Posted on February 19, 2025 8:41 am by Shel Holtz | Business | Customer Service | Artificial Intelligence
One of the givens we have come to accept since OpenAI rolled out ChatGPT 3.5 on November 30, 2022, is that AI’s lack of empathy is one core reason organizations will continue to need humans “in the loop.”
This assumption is flawed on at least two levels. First, it dismisses the potential for AI to mimic empathy. While AI has no emotions and can never be…
Posted on May 27, 2024 12:09 pm by Shel Holtz | Marketing | PR | Artificial Intelligence
Communicators of all stripes are torn by the promise and peril of Generative Artificial Intelligence. From marketing to PR, from advertising to internal communications, communicators are moved nearly to tears by AI’s time-saving capabilities. AI handles mundane tasks with ease, freeing up precious time for more creative endeavors.
At the same time, generative AI’s ability to write and research has many communicators wondering…
Read The Full Post »