Knowing your organization’s hidden structure can help make internal communications more relevant

Looking at your organization's structure from a different perspective

Any internal communication needs to pass three tests before employees will act on it. First, it has to pass the logistical test. Was it in the right language? Was it legible? Did it arrive on time? Second, it must get their attention. So far, so good; internal communicators can handle logistics and attention. The third test is often our biggest struggle.

The content has to be relevant. Employees want to know: “What does this have to do with me? Will paying attention to it help me in some way?”

When mass media is the model for internal communications, it can be tough to make content’s relevance apparent to each and every employee.… Read More »

Friday Wrap #170: Overtime rule hits worker mobile use, EgyptAir’s media warning, videos go silent

Friday Wrap #170The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. As always, I collect material from which I select Wrap stories (as well as stories to report on the For Immediate Release podcast, along with stuff I just want to remember to read) on my link blog, which you’re welcome to follow. If you want to make sure you never miss an edition of the Wrap, subscribe to my weekly email briefing.

News

Media belittles… Read More »

Free Webinar on June 17: Re-invent your internal communications for the 21st century

Webinar: 21st-Century Employee Communications (Noon EDT on June 17)

“I have some senior managers questioning the need to retain dedicated internal communications specialists. Why not just get others in the Marketing team to chip in to support, they suggest.”

That was the message I got from a corporate communications manager in mid-May. It wasn’t the first time I have heard this sentiment. Or the second. Not even the third. The fact is, the workplace conditions that gave rise to the internal communications function have changed so dramatically that, unless we change too, the very notion of a discrete employee communications function could be rendered obsolete.

In this free webinar, I will outline the… Read More »

The employee-supervisor relationship is not the be-all and end-all of engagement

Let's stop obsessing about the employee-supervisor relationship

Conventional wisdom has led companies to spend countless billions of dollars in an effort to turn supervisors into communicators.

The conventional wisdom is that the relationship between employees and their supervisors is the key to engagement. Bolstering the argument that the relationship is vital is research from Gallup—the organization that, for all practical purposes, invented the concept of employee engagement—that found about half of people who quit a job do so “to get away from their manager.”

To be sure, the employee-manager relationship is a key to engagement, but it’s not the only one. It may, however, be the hardest… Read More »

FIR Podcast #36: A QR Code in Every Cracker Jack Box

Cross-posted from the FIR Podcast Network

Today’s panel features Paul Gillin, who is opening a content marketing arm of his company Profitecture (and who also is host of FIR B2B here on the FIR Podcast Network); Carol Kinsey Goman, a keynote speaker, author, and adviser on collaboration, non-verbal communication, and other communication-related issues; and David Murray, executive director of the Professional Speechwriters Association, publisher of Vital Speeches of the Day, and prolific blogger. All three of today’s panel are published authors who talked about…

  • CEOs and CFOs who offer explanations (and excuses) for underperforming… Read More »

Friday Wrap #169: Google tries social media (again), Cracker Jack tries QR, companies point fingers

Friday Wrap #169The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. As always, I collect material from which I select Wrap stories (as well as stories to report on the For Immediate Release podcast, along with stuff I just want to remember to read) on my link blog, which you’re welcome to follow. If you want to make sure you never miss an edition of the Wrap, subscribe to my weekly email briefing.

News

Twitter frees up… Read More »

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