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Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
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Yes, punctuation counts

Maybe I’m just getting old and curmudgeonly, but I find myself growing increasingly irked when I read blog posts and tweets from communicators and PR practitioners that feature incorrect punctuation in the word “its.” My sensitivity to this error may be increasing but it seems to be occurring more and more often.

It doesn’t bother me all that much when I see the mistake in the work of people who don’t write for a living. But if you claim to be a writer, well, come on. Screwing up this fundamental bit of language is like a mechanic installing the wrong spark plugs during a tune-up.

I’m not a rigid grammarian. I split infinitives with glee and happily end sentences with prepositions when these violations of the rules make the sentence sound better. But the “its and it’s” issue isn’t negotiable and we look unprofessional and just plain dumb when we don’t get it right.

The rule is simple. It’s, with the apostrophe, is a contraction of “it is” or “it has.” Period. An apostrophe never apears in “its” for any other reason. If you can replace it’s with “it is” or “it has,” it gets an apostrophe. Otherwise, it doesn’t. And an apostrophe never appears after the word, as in its’. Its, with no apostrophe at all, is a possessive pronoun. You use its when whatever you’re talking about belongs to “it,” as in “A tiger can’t change its stripes.”

Words are the instruments of the professional communicator. Let’s use them correctly.

09/29/08 | 13 Comments | Yes, punctuation counts

Comments
  • 1.I occasionally rant on my site about exactly the same thing, despite how futile it seems to try to change things. It's very frustrating to see formal communications materials, in particular, with simple grammar errors. I wince whenever I see them... and then hit "delete."

    Dave Fleet | September 2008 | Toronto, Ontario

  • 2.Shel,

    Your absolutely right. And we need these reminders constantly, son;t we?

    Doug Haslam | September 2008 | Boston, MA

  • 3.It's/its errors drive me CRAZY! When I was in college the rule was if you used an incorrect 'it's/its' you got an automatic fail on that assignment--helps you learn pretty quickly! (Though the sad fact is everyone should know that by college anyway!)

    Kelly Rusk | September 2008

  • 4.I share your outrage, Shel. And the error is showing up everywhere, including newspaper reporting. It drives me crazy.

    Ron Shewchuk | September 2008

  • 5.Here's how I help my students remember the rule:

    it's = It is - the "i" fell, the dot remained: it's

    its = can you replace it with his/her?

    "It's hard for the tiger to change its stripes". TEST:

    His hard for the tiger to change his stripes.

    Get it?

    Mihaela V | September 2008 | cosmopolitan city of Clemson, SC

  • 6.Another classic for me is spelling. Working in the stationery industry, it's amazing how many people mis-spell the word...giving the impression that our industry is static! See http://tinyurl.com/46qq56

    Jane Rowe | September 2008 | Cambridgeshire, UK

  • 7.This pisses me off less than your and you're.

    But you're right about its and it's, but your use of let's rather than lets threw me. I'd like to propose we drop the apostrophe in all uses of the word lets, just because I can't think of any other examples where we drop a u. According to Merriam-Webster, we've been using let's since 1567, so it should be clear what's meant in context of a sentence. What do you think?

    I've also noticed many people mix up then and than. I hope these are just typos.

    Even though I've made a living from writing, I'll be the first to admit that I rarely write as well as I did in the years before blogs and twitter.

    Their jest isnt time to right good. :)

    Dominic Jones | September 2008

  • 8.Dominic, the use of the apostrophe in let's comes from the fact that it's a contraction for "let us," as in "Let us use them correctly," as opposed to "common usage lets us punctuate any way we like."

    How about further and farther?

    Shel Holtz | September 2008

  • 9.My eighth-grade English teacher promised to fail us if we misused "its" and "it's." Equally annoying to me is seeing the use of the apostrophe-S to form plurals of perfectly ordinary nouns.

    But Grammar Girl will assure you that neither ending a sentence with a preposition nor splitting infinitives is actually poor grammar.

    Sallie Goetsch (rhymes with "sketch") | September 2008 | The Spectacular San Francisco Bay Area

  • 10.Sallie took mine before I could post. I can't stand the its/it's issue, but I also can't stand using 's to pluralize words.

    But, since I've said that, I'll start making punctuation errors consistently now!

    Kevin

    Kevin Behringer | September 2008 | Whitewater, WI

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