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Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
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Social media burnout? Where have I heard this before?

When the web was relatively new, I worked with a large insurance company to help them begin a monitoring program, this in the days before eWatch and other monitoring services. After the program was in place for a few weeks, the media relations manager got in touch with me to tell me how much time the effort was taking. A few months later, though, he reported that what initially was taking him several hours now got done in 15 to 20 minutes.

What happened? Something new and alien evolved into a routine.

Another recollection from the web’s early days: Psychologists, sociologists, and an army of other ologists lamented the collapse of civilization because huge huge segments of the population were spending all of their time huddled over their computers, surfing the web. “People will become isolated,” we were told; “they’ll forget how to socialize.” Business leaders wrung their hands over plummeting productivity as workers surfed instead of worked. (And companies like Websense took advantage of this business-wide case of FUD).

What happened? Everybody got accustomed to the web and it evolved down two separate paths, one a utility and the other a channel for socializing.

Today, the fear seems to be the sheer number of social media channels and how they will occupy all of our time, keep us from seeing the sun, shield us from face-to-face contact.

What will happen. Same as before: We’ll get used to it and figure out how to use it.

I’m sure you’ve heard and read this meme. First there were a few social networks, now it seems a new one crops up every day. (In just the last couple days I read about one designed to address racial stereotypes, a whole Clear Channel network linked to local radio stations, and one launched by Geico aimed at motorcyclists.) First there was Twitter, then we learned about Jaiku (and you can have them both on your screen at the same time with Twitku, and now there’s Pownce. You can’t turn around without witnessing the introduction of a new social tool that you just gotta try.

People are reacting to what seems to be a mass hysteria by shutting off completely for a day (or, in one case, a whole month. Lee Hopkins is scaling back his email to almost none. Email Lee and you get an autoresponder telling you he’d rather hear your voice over the phone. (Note to Lee: You’re in Australia, mate. That’s 16-1/2 hours ahead of me and one helluva toll call for most people. Answer my emails, Lee!)

My view on this is simple: It’s okay; everything’s going to be fine. The whole social media thing is still new and people are still adjusting to it. In a while, it will become routine. Here are five ways you can get a jumpstart on the inevitable integration of social media into our lives:

  1. Use each tool for its strengths—There are a lot of communications for which I won’t use email. That’s a concept someone should share with Radio Shack, which used email to lay off employees. Just as you would never do what Radio Shack did—use email for something email just isn’t good at—you should only use social media tools for what they’re good at.
  2. Use the parts of the tools that make life easier and that you enjoy—Most social networking tools do a lot of things. You should just use the ones that help you or that you enjoy. There’s a lot I don’t do on Facebook, but that news ticker is great at giving me a 10-second overview of what’s going on with people I care about.
  3. Set aside a specific time to check up on your personal social networks—I review three social networks, my email, and my RSS feeds as soon as I get into my office. After that, I check my email every couple hours and my feeds again about 3 p.m. I won’t look at the social networks again until the next day, unless an email notifies me that a personal message is waiting, in which case I get the message and leave. I have Twitter and Jaiku running (using Twitku) on my laptop, so it takes only a second to glance at it from time to time to see if anything interesting is going on.
  4. Limit your time—If I get to my office by 7 a.m. (my office is in my house so the commute isn’t bad), I will be done with the entire monitoring of my networks by 8 a.m. By constraining myself to that hour, I’ve learned to get what I need within the time I’ve allotted myself.
  5. Figure out social media’s place in your work—You’re not drowning in social media if your use of it is directly related to achieving work goals. All you’re doing is reallocating time you used to spend on less efficient means of getting the job done. I used to spent hours crafting a monthly email newsletter for my business. Now I blog. Blogging lets me publish now rather than collect articles to send out all at once. (I still have the email newsletter, but it’s just a collection of my blog posts. Some people haven’t made the leap to reading feeds yet.)

These are not coping strategies. These are just the ways we’ll ultimately grow into social media. They’re also just the first five that occurred to me. You have more. What are they?

Comments
  • 1.Shel,

    It was nice to have someone put the social media craze that seems to be going on in context by looking retrospectively on the early perspectives on sociability and the Internet.

    Point 5 is gold. I get so many people asking how one can carve out time to blog...what I normally recommend is for people to look at how blogging can make what you do already, more efficient - not to take on an entirely new endeavor.

    J

    Jiyan | July 2007 | Washington, DC

  • 2.Shel:

    As a PR person at a mid-size insurance company working to get management to embrace social media your post reinforces for me the fact that managing all the SM tools will get easier.

    We are working to educate the powers that be on how we can better use just a couple of the channels to achieve business results and "reallocate time" as you put it. As with any new venture, attaining success in one or two areas will make our case for doing more.

    Instead of getting caught up in the whirlwind of all the tools that could make our head spin, we're breaking it down to walk before we run so as a department and company we'll "grow into social media."

    mb

    Matt | July 2007

  • 3.Shel, I do it a little differently. I check various social media sites all day long, on and off, as a breather from writing and other work. I work at home too, and I see it as a kind of substitute for office banter--a wonderful substitute, because I get to choose when I engage in it.

    When I'm super-focused on a story, I might not check any blogs or look at MyRagan all morning, or even all day.

    When I'm doing a chore that bores me, I might check stuff at every stopping point. For those of us who ARE isolated (by choice), the social media replicates office chit-chat--and it's a lot smarter than most office chit-chat, actually providing more grist for whatever mill I'm working that day.

    David Murray | July 2007 | Chicago

  • 4.I like to remind people of how much more time it took to network in the pre-internet days. The amount of time I used to spend trying to find people with similar interests and skills back then pales in comparison with the rapidity in which I can find people using online social networks.

    Britt | July 2007

  • 5.There are only so many hours in a day so unless social media can replace or improve a work process or means of communication, and achieve efficiency for the user, then it's unlikely to get traction.

    Whilst RSS is doing a great job of saving people time, e-mail is going to be hard to supplant as the preferred delivery channel for business communication for some time yet, despite Lee's King Canute-like stance!

    Social networks are different in that they blur the line between work and play. David makes a good point that with more of us working remotely, social networking can replicate some of the office interaction that you quickly miss working from home.

    But there's still no substitute for face-to-face. Do you really get to know someone online in the same way?

    There are a lot of people beginning to disengage with social media as a giant waste of time. Experimentation is one thing, but integration into the way we do our jobs is quite another.

    Robin

    Robin Crumby | July 2007 | www.communicatorsnetwork.com

  • 6.David, when you work for yourself at home, I think that's fine, as long a at the end of the day, you can look at your output and conclude that you have accomplished everything you should have. In an office environment, things are different.

    Robin, the pre-social-networks World Wide Web didn't blur the line between work and play? Instant messaging didn't? Message boards? People didn't disengage from the web, initially, viewing it as a waste of time? I just don't see how this is any different. The business value is very evident to many (read "Wikinomics," "How," "Everything is Miscellaneous," among others).

    Shel Holtz | July 2007 | Las Vegas, NV

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