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Shel Holtz
Communicating at the Intersection of Business and Technology
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Will the public relations profession allow Kim Kardashian to define it?

imageI try not to be judgmental about things I haven’t read or seen. But when the train is barreling down the track at 70 miles per hour, another train missed its switch and is on the same track moving in the opposite direction, a busload of schoolchildren is trapped on the tracks in between and somebody has pried the track loose in front of the bus, you just know disaster is imminent.

I’m certainly not alone in anticipating a train wreck should a proposed TV series purporting to provide an inside view of public relations takes to the airwaves next year. Among the Twittered responses when I tweeted a link to the news were:

“No. Just…no.”
“Oh dear.”
“Ugh.”
This is what it’s come to. YIKES.”
“Sign of the PR apocalypse?”
“Did you cringe? I cringed. Ewww. THAT would be horrid.”
“Dear God.
“Oh sweet lord.”
“This can’t end well.”

They’re all responding to the news that Kim Kardashian plans to assume a behind-the-camera role in a reality series that will follow “her pals” (as People magazine puts it), a couple PR guys from a bicoastal agency called Command Public Relations.

I just downloaded PRWeek‘s most recent list of the top 156 PR agencies by revenue, and Command Public Relations is nowhere to be found. Their website is a joke, a single page with a Flash file, an absurd audio clip that begins playing when the page opens, and virtually no information beyond this: “Established in 1999 by PR powerhouse Jonathan Cheban, Command Public Relations Inc. has developed national media campaigns for a wide range of lifestyle and entertainment clients—with a special focus on ‘media buzz.’” There are a couple phone numbers, and that’s it. No links. No “about” page. No list of areas of expertise. Nothing to give you the impression they have any interest in being taken seriously.

Note to agency leaders everywhere: Make sure you adjust your website to tout yourself as a “PR Powerhouse.” That’ll surely bring you more business.

The People article includes a photo of Cheban, Kardashian and Simon Huck, another one of what People called a “PR guru.”

The pilot has been produced, according to the article, and a cable network is interested.

I have to admit that I’ve read Kardashian’s name here and there but truly had no real idea who she was. Hell, I’m 55 years old and seriously out of the loop. My daughter would probably roll her eyes. I had to seek out more information when one reply to my tweet observed that Kim Kardashian “is to PR what reality TV is to reality.”

Seeing her defined in Wikipedia as a “celebutante” made me gag. Near as I can tell, she’s done a little TV acting, some modeling, posed nude in Playboy, did a stint on “Dancing with the Stars” and was involved in a sex tape scandal.

Shel Holtz

I think I would have preferred Ken Burns to produce a series on PR. Instead, as my friend a former client Tom Panelas noted in a tweet, “Now the world will learn that all we do is party and hobnob. The jig is up.”

Not that some people don’t already have this impression thanks, in part, to the atrocious portrayal of PR as a who-you-know-and-how-hard-you-party business by The New York Times.

But seriously. If these two guys, under the professional guidance of Kim Kardashian, are going to represent the face of PR to American TV viewers for an entire season, shouldn’t the real PR industry prepare to offer an alternative view. (And, by “alternative” I mean “accurate.”)

So here’s my call to action for IABC, PRSA and all the other organizations that represent tens of thousands of hard-working practitioners of public relations and communications.

Get together. Pool your resources. And produce a Web video documentary series that follows a mid-sized PR agency as it engages in its real work. (Top-of-my-head suggestions: SHIFT Communications, Voce Communications, Thornley-Fallis, Converseon, Dix & Eaton).

Or pick a different agency each week. Or have each episode focus on a different dimension of PR, like product PR, crisis communications, media relations, communication research, CSR, internal communications and so on. You could pick agencies of different sizes to highlight each discipline, including the big boys (Fleishman, H&K, Burson, Edelman), mid-sized, small and even independent practitioners.

The episodes don’t need to be long. But release them the morning after each episode of Kardashian’s show airs as a counterpoint to what is sure to be a whopping misrepresentation of the valued and valuable work communicators perform on behalf of their clients every day.

As a profession, though, we shouldn’t sit on the sidelines while Kim Kardashian, of all people, defines public relations for us.

Comments
  • 1.Shel: Your post is perfect for my Friday, you made me LOL a couple of times. I love your idea of getting a real documentary going, but I wouldn't hold your breath!

    Finally I am (kind of) proud to mention that I didn't know her either... I pondered earlier if it'll have a bad or good effect on kids looking at a career in PR: http://tpemurphy.com/blog/?p=556

    Tom

    Tom Murphy | August 2009 | Redmond, Washington

  • 2.Hey Shel:
    Great great great idea. As a recent communications grad and current intern at a hard-nosed digital comm company I am all for fighting back against this new image of PR. Kim Kardashian isn't the first to miscast the PR industry on TV. Have you ever watched an episode of The Hills or The City on MTV? According to these two programs, all you need to be successful in PR is good hair and a sweet apartment. It's about time we come up with something showing both the excitement and hard work behind a real world public relations figure. thanks for the post.

    Case Ernsting | August 2009 | Ann Arbor

  • 3.Shel,

    I don't know who this Kim is..., but I get the point, and I am appalled. She can do whatever "documentary" just not call it PR.

    I'm with you that a web series on various agencies would be a nice idea. This could actually be a class project (Robert, are you there?). Students could travel to different firms, shadow for a day, shoot for another couple of days, edit, post online. Would PRSA, IABC, PRSSA at least fund the students' travel?

    It would be an amazing experience for the students, and would do other students and the profession a service.

    Any PR educators out-there interested in this idea, please take it and run with it. I don't teach PR these days, so... it's all yours!

    Mihaela (Dr. V) | August 2009 | West Lafayette, IN

  • 4.Shel,

    Thank you for expressing what surely was on the mind of any self-respecting communication/PR practitioner after hearing this news.

    Sadly, "PR professional" and "publicist" are often used interchangeably, especially by the Hollywood crowd. I suspect that's the case here.

    I have to agree with Tom, though. I wouldn't hold my breath to see if your great idea comes to fruition. My experience is that the communication and PR industries are horrible at communicating about ourselves.

    Robert J Holland, ABC | August 2009 | Richmond, VA

  • 5.You mean she's meant to be famous? Great idea, but do we actually need to wait for the IABC, CIPR, PRCA, PRSA to take a lead? Most of the folk you suggest for the videos could just do it themselves and we all promote each others.

    You could do it, I (Wolfstar) could do it, Tom could do it for in-house at Microsoft, as could Edelman and Todd at Shift. Let's get a schedule for the show and then divvy up who does which follow up. Set-up a wiki to do the planning.

    How about it?

    Stuart Bruce | August 2009 | Leeds/London, UK

  • 6.I have the wrong attitude on this. A realistic version of PR would be closer to Dilbert than a Kim Kardashian show. I am just as happy to think that people will think that we are all uber glamorous having fun all the time even if we do come across as air heads. The reality of our profession isn't very telegenic.

    Alice Marshall | August 2009

  • 7.hahah YOU ARE SO old!! this is fun TV! no one cares about "real" PR. this is entertainment PR, not old secretaries and hags like you! im sure your waiting for a rerun of the smothers brothers, you poor thing. this is the new face of PR, its about the blogs (tmz, Perez, x17) and the gossip magazines. its time for you to retire player! sucks to get old but its happened to you. I CANT wait for a fun show abot PR. Edelmen LOLLLLLL you are a real idiot.

    Paul | August 2009

  • 8.Shel,

    Relax, it's Kim Kardashian, not Meet the Press.

    Matt Gentile

    Matt Gentile | August 2009 | Parsippany, NJ

  • 9.I dunno, @Matt; we all seem to agree that PR does a lousy job of its own PR. Despite research that shows PR people are highly ethical, they're perceived just the opposite. And if you read the comment from rocket scientist Paul above, you get the idea that a large part of the population seems to think PR is the same as publicity. Not doing anything allows perceptions that hurt us to be reinforced, while this show does seem to give us an opportunity to engage in some branding for PR as a business.

    Shel Holtz | August 2009

  • 10.I work in fashion/retail PR exclusively, and I'm sure it's not as glamorous as what they're about to portray to the public. It's real blood, sweat, and tears. I love the idea of showcasing a different PR company every week in varied fields... I think every one of us would give Kim's new reality show a run for it's money.

    Christine Epps | August 2009 | Baltimore, MD

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