△ MENU/TOP △

Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
SearchClose Icon

Poor George

Reading an item from the Seattle Post-Intelligencer, I was reminded of one of the comments submitted to Jeremy Zawodny’s blog after he blasted a Silicon Valley PR agency for allegedly spamming him. The comment (by “Aimee”) read:

There are a few things to address here. Yes, it’s really bad form to send an unsolicited email to any journalist or blogger….certainly a letter of introduction or phone call would be an appropriate start. But every PR firm will hire the occasional “twinkie” who may or may not take the easiest route to completing a job task. It happens. It’s a mistake I imagine most PR newbies make once or twice.

How young do you have to be to be a twinkie, I wonder? Twenty-three? Twenty-four? Twenty-five? And when the twinkie makes the mistake, how does his or her employer react? I would hope by helping said twinkie learn how to avoid such mistakes in the future. We learn, don’t we, from the mistakes we make. Who among us can claim we’ve never made one, particularly when we were just starting out? God knows I did. I made some doozies. Calling one or two of them “mistakes” would be understatement. “Massive fuckups” is more like it. But I had patient bosses who must have seen some potential in me and, in the end, I was a better communicator for having made the mistakes and been guided by smart and attentive superiors.

There is evidently no such forgiveness at NASA, which accepted the resignation of 24-year-old “political appointee” George C. Deutsch, who worked in the space agency’s public relations department. Deutsch’s transgression (or mistake…or fuckup), according to the AP story:

The New York Times reported that Deutsch tried to limit reporters’ access to Jim Hansen, a noted NASA climate scientist, and insisted that a Web designer insert the word “theory” before any mention of the Big Bang.

The story notes that NASA administrator Michael Griffin sent an email to agency staffers addressing PR’s role at the agency:

The job of the Office of Public Affairs, at every level in NASA, is to convey the work done at NASA to our stakeholders in an intelligible way. It is not the job of public affairs officers to alter, filter or adjust engineering or scientific material produced by NASA’s technical staff.

Fair enough. But Deutsch is 24, a bona fide twinkie, as Aimee would put it. When you’re 24 and new, can’t you make mistakes, get some guidance from older and smarter mentors, and grow into a valued member of the staff? Or at least be given the opportunity? Of course, “resignation” here is a euphemism for “got his ass fired.”

Maybe Aimee has a job for George. Sounds like she’d be a better boss than NASA anyway.

02/15/06 | 4 Comments | Poor George

Comments
  • 1.Poor Deutsche, he was nothing but a pawn in the huge battle between administration zampolits and civil service scientists. But I can't say I have much sympathy for him.

    I have made more than my share of spectacular blunders, as we say in Virginia. But it is difficult to have much sympathy for someone who plays enforcer with senior civil servants.

    Alice Marshall | February 2006

  • 2.Shel,
    I have to say, yes, making mistakes is part of "growing up" and "learning the ropes" and many other cliches I can think of. I've made a few and I'm looking forward to making ALOT more. I'm too old to be a twinkie, but I'm still just a student. That said, I would never do things I wasn't authorized to do - what makes these people (and I've read about more than one of these incidents recently) think it's okay for them to do certain things. What makes them think, "I have the right to do this" when they clearly don't. It boggles my mind sometimes. Maybe, I don't know, ask someone. Maybe, I'm just making this stuff up as I go, get an opinion first. Sure, there are people arond to advise you, but if you don't go looking for help: how will they know what you don't know?

    Luke Armour | February 2006

  • 3.I've seen a few communications people hung out to dry, and it's not pretty. There was a time when part of a supervisor's job was to protect employees when a mistake was made.

    If you go to bat for your employees, they develop a sense of loyalty, and a desire not to screw up the next time.

    A zero tolerance response to errors of judgement is a good way to make your employees afraid to take any initiative. Fear of failure leads to fear of doing anything out of the ordinary which leads to mediocrity.

    Eric Eggertson | February 2006 | Regina, Canada

  • 4.He was not fired for the PR transgression (though I'm sure that's part of the reason). The reason given in the New York Times is that he lied for lying on his resume, saying that he had a degree from Texas A&M when he didn't.

    Steve Dondley | February 2006

Comment Form

« Back