△ MENU/TOP △

Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
SearchClose Icon

Death watch: Static destination websites

I understood Jonathan Schwartz’s enthusiasm when he suggested, during a talk a couple years ago, that a Sun Microsystems intranet really wasn’t necessary with so many employees blogging. It still didn’t make any sense to me, though. Would it really be easier to find benefits information on employee blogs than on an intranet benefits page? And how, exactly, would an employee enroll for benefits on a blog?

The same kinds of thoughts cross my mind as I hear all the claims that static web sites are dead. The rise of social media and the real-time web has certainly shifted the focus of the online community. There is no question: The era of the destination website is ending, if it’s not already over.

But we’re talking about the end of an era, not the death of a tool. The era of the destination webiste has been one in which organizations pumped most of their online efforts into their dot-com sites; their strategies were focused on driving traffic to those sites. With the time people spend online shifting to real-time and social content, companies do need to rethink how (as a post on digitalbuzz put it) they deliver digital experiences to their customers and other stakeholders.

This is one of the reasons lifestreaming could become important to business. A company can publish many forms of content to one place, which in turn distributes it to appropriate channels: photos to Flickr, videos to YouTube, commentaries to Twitter, and so on. Microsoft is the first business I’ve seen to launch a Posterous lifestream for its new retail stores. The site owners easily send photos from their phones to the site, where they can in turn be added to a Facebook fan page or just about anywhere else.

This doesn’t mean Microsoft has no need for a destination website, however.

The use of a tool is based on the use to which it’s being put. Yes, a lot of content that has been cloistered on company dot-com sites will—and should—shift to distributed venues where people are spending their online time. But there’s still a need for static content that’s housed in one place. I can’t imagine a time when that need will vanish.

When seeking certain types of information, people will continue to go directly to a company website rather than hoping they can find it somewhere in the social web:

  • Contact information
  • Investor resources
  • Product/service listings
  • Company history
  • Jobs

In fact, the static company website has a new purpose. More and more organizations are using their website as the home for a directory of links to their Facebook pages and groups, Twitter accounts, blogs, Flickr streams, and YouTube channels. Why hope people will stumble on your content when you can direct them to it?

The idea that the social and real-time web will completely kill off static sites is hardly strategic. Far too many organizations are still focused on driving traffic to their dot-com sites, which will become an increasingly frustrating and unrealistic goal. But having those sites available when they prove to the best resource for the kinds of information to which they lend themselves will remain a pillar of a company’s online presence.

Comments
  • 1.Shel:

    Steve Rubel talked about the hub-and-spoke model in his BlogWorld Expo talk that you and I both sat in on earlier this month, and that lines up with what you're writing here. Companies, brands, etc. still need that centralized presence, even if it's primarily to aggregate its content from external social sites like Twitter, Flickr, and YouTube.

    At LiveWorld we're referring to this as a model that's centralized *and* distributed :)

    I also think that curation will become increasingly important, with there being someone (an editor? community manager?) helping to make sense and filter all those online conversations that are happening about the company or a brand online.

    Bryan Person | October 2009 | Austin, TX

  • 2.I agree with Shel about the end of an era, not the death of a tool. Social media is a growing tool in building relationships. People are spending more time on websites such as twitter, facebook and YouTube. This generation of people are more comfortable with conversations through the internet instead of in person. When seeking certain types of information people still go to a company website, but it would not be a bad idea to also shift information to other venues where people are spending most of their online time. Social media is becoming more popular in the professional world. People advertise themselves and products in the market world. I feel like a challenge with social media is that posts don't have to be perfect. Soon we are all going to look back and wonder what life was like without social media, and then something new will be created.

    Molly | October 2009

  • 3.Interesting comments, Shel. Social Media were the belles of the ball at the Western District Conference held last week in Palm Springs (#PRSAWDC). However, during the media panel, two of the reporter/writers stressed several times the importance of having an 'official' online presence.

    Katie Coates Ageson | May 2010 | Orange County, CA

Comment Form

« Back