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Shel Holtz
Communicating at the Intersection of Business and Technology
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GoDaddy’s “any reason whatsoever” policy creates PR problems

For a variety of reasons, I’ve been registering all my domain names at GoDaddy. The domains are dirt cheap and even cheaper if you use a promo code from the hundreds of podcasts the domain registration service sponsors. They have great technical support. They offer a range of related services and are pretty good at them.

But that may not be enough to keep me loyal to GoDaddy in the wake of the news that the company suspended a domain name based on the content of the site. According to a story on Domain Name Wire, the suspension resulted from the discover that SecLists.org was publishing MySpace user names and passwords on its site. SecList’s MySpace profile was also suspended.

SecLists, a security-oriented site and newsletter, archives security-oriented mailing lists. The service apparently archived the MySpace list as part of another newsletter it archives; the list of user names and passwords had already been published in a variety of places and “The bad guys already have the file, and anyone else who wants it need only Google for ‘myspace1.txt.bz2’ or ‘duckqueen1’. Is MySpace going to try and shut down Google next?” asks Fyodor, who owns the list:

...everyone has this latest password list now, and it was even posted (several times) to the thousands of members of the fulldisclosure mailing list more than a week ago. So it was archived by all the sites which archive full-disclosure, including SecLists.Org. Instead of simply writing me (or abuse_at_seclists.org) asking to have the password list removed, MySpace decided to contact (only) GoDaddy and try to have the whole site of 250,000 pages removed because they don’t like one of them. And GoDaddy cowardly and lazily decided to simply shut down the site rather than actually investigating or giving me a chance to contest or comply with the complaint.

Fyodor’s full response is here.

In response to the suspension, GoDaddy General Counsel Christine Jones offered these comforting and reassuring words: “(GoDaddy) reserves the right to terminate your access to the services at any time, without notice, for any reason whatsoever.”

Is anybody counseling this organization on the PR ramifications of this position? “Register your domain with GoDaddy. You’ll never know why or when we might shut it down.” There is already some hubub over the situation in the blogosphere, not to mention some mainstream media coverage. I doubt they’d shut one of my domains down for no reason, but I’m not certain of that in light of this ill-advised statement.

I don’t think my blogs or sites will ever deliberately violate any rules, but who knows what comment might be offensive enough to qualify under the “any reason whatsoever” rule? I plan to take my registration business elsewhere. I’m also pretty sure I’ll also turn down GoDaddy offers to sponsor my content.

Comments
  • 1.Did GoDaddy investigate and decide to pull the plug on SecLists, or did it simply pull the plug without any investigation?

    Fyodor makes it sound like a knee-jerk reaction, but I'd like to hear GoDaddy's response, just for a balancing viewpoint.

    Regardless, as you said, GoDaddy's general counsel, Christine Jones, put her foot in her mouth.

    Regarding GoDaddy's pricing, I moved domains years ago from there to 1and1 because of 1and1's lower prices. My 1and1 package provides five domain names at no other charge. I'm sure that many other providers offer similar deals. But I have continued to be impressed with 1and1's service.

    I first heard of them several years ago when they offered free hosting for three full years to the first million or two people who signed up (I don't recall their cap on the free accounts).

    Tom Keefe | January 2007 | Libertyville, IL

  • 2.Fyodor is a well known and respected guy in the security community. I use his software all the time.

    And now GoDaddy is a well known and respected member of the "do not do business with" community.

    Of course they could apologize . . . They seem to have blown this big time.

    Ted Demopoulos | January 2007 | New Hampshire

  • 3.EEEK! I think anybody interested in freedom of thought would run from a company that would "pull the plug" for any reason at any time.

    As a developer, I will stay away from them for business reasons. The last thing I need to worry about is having a domain taken down because it dipleases a registrar for unspecified reasons.

    Henry Nelson | January 2007 | Wichita Kansas USA

  • 4.I think its rather funny that you guys are taking this as my site could just go down for no reason any time godaddy decides.

    From a business prospective do you really want to be hosting a site that is responsible for damaging so many my space accounts or hacking in that matter.

    Given, Godaddy is not in any way directly related to what people choose to put on their website but you know people wont look at it that way.

    The way I look at it If your fighting for having a damaging site like this one I wouldn't want to do business with you either.

    Jim | May 2007 | az

  • 5.Jim, you're kidding me, right? First of all, the evidence suggests the site is not damaging. Or maybe you skipped over the part that explains the site archives already-published security documentation. Secondly, did you also skip over the quote from GoDaddy that they can "terminate your access to the services at any time, without notice, for any reason whatsoever?" Yeah, Jim, it DOES mean your site could be next. How do you know what they might find offensive? That's precisely what that language means. Finally, you comment anonymously and question my ethics? Yeesh.

    Shel Holtz | June 2007 | Concord, CA

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