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Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
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Wal-Mart: “Look at us, kids! We’re lame!”

David Wickenden pointed me to this AdAge story about Wal-Mart’s attempt to appeal to teens’ affinity for the social networking space. The Fortune 1 company has set up a social network of its own called “The Hub” (participants are called—ready?—“hubsters”) aimed at back-to-school (isn’t it only mid-July?), “a place for you to express your individuality and see how other people express theirs” (according to the site’s FAQ).

Why any teen would opt for a page here instead of MySpace is beyond me, unless they’re tempted by the opportunity to win prizes. Funny; MySpace didn’t have to lure any users with prizes. But given the restrictions and limitations of the Wal-Mart site, they’d better have something else to offer. Wal-Mart is censoring content that gets posted, according to the AdAge piece, alerts parents that their children have set up pages, and does not let users contact one another. Sounds like fun, huh, kids?

I clicked around some of the pages that have been set up so far, and most have one or two items on them and the appearance that the creators just gave up. Some have “pending” notices on them, meaning the content is awaiting approval of the Wal-Mart censors. Those that have actual content on them include a couple photos, the results of a “fashion quiz” registered users can take, and a song the user has selected from a list of available music.

AdAge writer Mya Frazier talked to some kids about the site, and they weren’t impressed. I’ll show it to my 17-year-old daughter later today to see what she says, but I can just imagine: “Are they kidding?” (I’ll update this post with her actual reaction.)

It makes you wonder why a company so big can’t figure out the social media space it keeps trying to enter. Remember, this comes just as people are starting to forget the kerfuffle over Wal-Mart’s blogger relations program (the one in which the person contacting bloggers didn’t adequately disclose his relationship with the company). What’s next? A character blog by the ghost of Sam Walton?

Comments
  • 1.Based a tip from Jake, I just checked out the new Walmart "social network" for the back-to-school season. At first, it looks like a MySpace clone, but then one realizes immediately that it is, in fact, simply a "create your

  • 2.Smacks a bit of big brother overtones. Also teenagers have less patience in my experience then most other age groups. Slow them down and frustrate them and they will move on. Feels like Walmart have marketing goal but do not understand the desires of their audience.

    Steven A. Harold | July 2006 | London, UK

  • 3.This is further proof that the real decision makers of many large corporations are still living in a world of top-down communications. How many MySpace users could they have spoken with to devise such a controlled environment? With these restrictions you'd think "The Hub" was an Internal corporate site.

    Dante Ragazzo | July 2006 | NJ

  • 4.The blogs are all abuzz with Wal*Mart adding a social network — and not favorably abuzz, either, as one blog after another insults the restrictions, the obviously scripted samples, and on and on. Marketer Seth Godin thinks they have a chance at ...

  • 5.You know, a character blog by Sam Walton would be hilarious!

    Aaron | July 2006 | Boston

  • 6.Ahhh! Roll Back Social Media!

    Looks like they've applied some of their experiences in market penetration to the blogosphere. Bad idea.

    Sam Walton's ghost could be huge.

    Mike Harmon | July 2006

  • 7.The stench of suckatude that surrounds The HUB … School Your Way… WalMart’s awful attempt at grabbing the MySpace mojo, has been covered pretty widely throughout the marketing blogosphere.
    From the Advertising Age story that broke t...

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