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Shel Holtz
Communicating at the Intersection of Business and Technology
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My new hero

Jeremy BurtonJeremy Burton is my new hero. The guy deserves a medal. At least some recognition.

Burton is CEO of Serena Software, a 800-employee company not too far from here in San Mateo, California. Serena provides a platform that lets businesses create application mashups without writing code or relying on IT. On November 2, Serena issued press release introducing “Facebook Fridays, which encourages employees to find fun and personal connections in the workplace. Each Friday, employees are granted one hour of personal time to spend on their Facebook profiles and connect with co-workers, customers, family and friends.”

I commented on this enlighted approach over on the Stop Blocking blog, which drew a response from Serena CorpComm VP Kyle Arteaga directing me to an article Burton wrote for ZDNet Asia. In it, he makes the case for encouraging employee interaction on social networks instead of blocking them.

For most people, the human drive to connect and share is stronger than the duty to spend every possible moment “being productive”. No matter what, people will find ways to socialize and share during work hours. It might be best to treat this like sex education: If your employees are going to “do it” anyway, why not encourage them to channel their social-media impulses in smart, safe ways that can potentially help your business?

Burton provides concrete examples of how employees can help the business through their social networking activities and suggests that even though some problems are likely to arise, they’re minor compared to the benefits to the company.

I’ve put in a request to interview Burton for FIR. In the meantime, read this article. Print it out and pass it along. Email the link to people. If we can spread the smarts of enlightened people like this, maybe we can turn the tide on the current trend of blocking access, building employee resentment, curtailing trust and squashing employee engagement.

11/08/07 | 2 Comments | My new hero

Comments
  • 1.I know someone who works at Serena and who was concerned about separating their personal and work life on Facebook. This person felt that talking about work on Facebook was interfering with using the site for personal interests.

    I found it an interesting dilemma, one that I shared because my employer (a Christian university) skews how others might perceive me (a non-Christian). It's the only social networking tool where I've felt that pull between personal interests and work demands.

    But I do agree that it is a positive that he sees the benefit in allowing employees to use Facebook.

    Britt | November 2007

  • 2.Ok, there are so many issues here, but the major one is shaping a new corporate culture. Socializing is becoming increasingly difficult in a corporate structure that includes legal and financial implications.

    Shel this ties into your other post about only ethical people will abide by a voluntary code of ethics.

    Social media technologies are pointing us in the direction of trust, while over the centuries society has built institutions to reinforce the belief that we can not trust.

    The US economic, political, and legal structures also are not designed to allow for an open, inquisitive dialogue. Instead financial analysts demand the quarterly expectations must be obtained, political debate is less concerned about compromise and more about who to demonize, and the legal system has become an arena for new revenue opportunities than a forum of justice. These institutional traits need to change for our society to see the full benefits of the open dialogue that social media technology enables.

    Albert Maruggi | November 2007 | St. Paul, MN

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