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Shel Holtz
Communicating at the Intersection of Business and Technology
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Self-policing PR: Should we out PR spammers?

There are scads of approaches we can take to rehabilitate the image of the public relations profession. One of them is self-policing. This can be handled by the associations that represent the profession (should they ever decide to put teeth in their ethics policies) or by individual practitioners. I like the idea of speaking up—I’ve done some of it myself on this blog and in my podcast. But I’m a bit troubled by Jim Horton’s modest proposal.

Jim is one of the smartest PR guys I know and his blog is one of the more thoughtful (dare I say cerebral?) among those in the PR blogging space. He was also blogging about PR before there were blogs; he may be the very first to have used the web to articulat his thoughts on the profession. (His blog—and the website the preceded it before blogging software was available, is tellingly titled “Online Public Relations Thoughts.”) Recently, Jim was spammed with a press release that had something to do with fashion magazines and supermodels. I don’t think Jim has ever written about anything remotely close to these topics. Irriitated by the clueless pitch, he makes this recommendation:

Whenever a PR firm spams any PR blogger, we out the firm in our blogs and brand them with a Scarlet S for spammer. I propose that this first S go to the firm that sent the nonsensical release to me today…Maybe if they are shamed enough in public, offenders will change their ways.

Jim figures:

If PR cannot discipline its own, who can? Reporters have bitched for years about misdirected releases and pitches they get by the pound every day. It’s time then for PR bloggers to stand together and to stop this stupidity before it overwhelms our own mailboxes.

He then names the culprit who sent the offending press release.

Theoretically, this is a good idea. However, the idea of putting negative comments about a named agency or practitioner into the blogosphere without some fact-checking seems dangerous. That’s exactly what Jeremy Zawodny did when he received what he perceived to be a spammed press release. Only after he posted his accusation did the president of the agency respond that it was, in fact, a mistake, and that her agency has a firm stand against spamming. Even the agency’s client came to their defense, arguing that the agency was one of the savviest high-tech agencies operating in Silicon Valley. Zawodny ultimately changed the headline of his post because it appeared in the top 10 Google results when searching on the agency’s name. In other words, this single blog post branded an ethical agency as a spammer even though they weren’t, and without the headline change, that association would have continued into the far distant future. (Here’s my original post about the incident.)

I’d therefore propose a slight adjustment to Jim’s suggestion: Let’s go ahead and out spamming PR agencies, but only after checking our facts to verify that what looks like spam actually is.

Comments
  • 1.I received the same email and also wrote about it (without naming the agency).

    Then I noticed that my name is now in MediaMap and I probably got caught in some kind of email export list for people writing on media topics. It's the most plausible explanation.

    I'm reluctant to name anyone openly, as there are any of a number of reasons this may happen. I see it more as "turn about is fair play" and I hope such experiences will help me be a better PR person moving forward.

    Chuck T | January 2006

  • 2.We write reviews about books and products why not agencies? Isn't that what blogging and consumer generated media is all about, being open and transparent? Though I think there is a big reluctance on the part of client's to be critical of their vendors, one you might get sued. Two, other vendors might not want work for the company, and three, the client might be working for the vendor next week.

    There are issues with being open, but it seems to me that information about the campaigns agencies run is fit for public discourse, and it's up to PR pundits to give their two cents. Most people are doing that at the moment anyway. However there?s a difference between deconstructive criticism and constructive criticism, if you do criticize, check your facts, say what?s bad and what?s good.

    John Cass | January 2006 | Boston, MA

  • 3.It seems to me that several of these problems could be easily diverted with the stroke of a delete key. Maybe I'm missing something here, but I find it hard to believe that some of these guys get more e-mail than I do (I get several hundred a day), but maybe I'm wrong.

    A more constructive suggestion might be to promote a standard regimine for advisories, releases, etc. that agencies could use so journalists' e-mail clients could easily sort through and categorize/prioritize messages. This kind of system would force agencies to think through how their message will be processed.

    Spammers who co-opt the system to blast out messages would be more obvious, then, and worthy of getting "called out" and their domains ascribed to the junk mail folder.

    The real key, I think, is for people to slow down, relax and keep their heads. After all, one man's Spam might be another man's meal.

    FWIW,

    Thanks for the thoughtful post, Shel.

    Mike Bawden
    Brand Central Station

    Mike Bawden | January 2006 | Bettendorf, Iowa

  • 4.I realize I don't do this as often as I used to, however here's a selection of some interesting PR-related links and reading... John Wagner poses an interesting question: Have PR firms recognized and adapted to the changes taking place...

  • 5.Here are some posts by Corante Network contributors that you won't want to miss: Christopher Carfi at Social Customer Manifesto hosted the Carnival of the Capitalists on Jan. 9 Shel Holtz at a shel of my former self discusses whether...

  • 6.I spoke with Jim about this if you are interested in reading/commenting.

    http://www.seobuzzbox.com/pr-spammers.html

    Aaron Pratt | January 2006 | USA

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