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Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
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Bloggers get pitched. Get used to it.

I find, on average, five pitches in various formats in my inbox each day. The delete key lets me deal with most of them in short order. When I see one that I find particularly irksome, I may be inclined to blog about what was wrong with the pitch; I might forward it to my friends over at The Bad Pitch Blog.

What I don’t do is whine about it.

I’m a blogger. I reach a group of people who share common interests. That makes me a target of others who want to reach the same people. As a result, I get pitched. A lot. I get pitched badly. I get pitched well. Not surpringly, I sometimes actually get something from one of these folks that’s relevant and interesting enough that I actually write about it. I mean, hell, I spend a fair amount of time checking my RSS subscriptions for interesting content to share. I sometimes write about something I saw on TV or heard on the radio. Every now and then, a friend, reader, or podcast listener will forward an item. So do I care if a good piece of content comes from a PR person in the form of a pitch or press release?

Nope. Don’t care. In the end, they’re all just sources. It was an unsolicited press release from the American Cancer Society, for example, that led me to write about the Society’s success with its fundraiser in Second Life. I actually appreciated getting that release. I would have appreciated it even more if I had been contacted personally first, but ultimately it was the quality of the content that mattered to me.

Interestingly that defines the role of PR, an industry that prominent blogger Tom Coates holds in such low regard. PR is not about buying off a blogger (or TV station or newspaper); that’s the advertising business. PR is all about knowing the publisher/blogger/channel well enough to provide material in which he actually might actually be interested. Advertising is bought. PR is earned. That’s why I’m more or less okay with spending 30 or 40 seconds every day deleting bad pitches by clueless practitioners in order to get to the infrequent nugget that appeals to me.

What disturbs me about Tom Coates’ fit over being pitched is that he lumps all blogger outreach together, suggesting that it is inappropriate under any circumstance for anybody in the wretched and subhuman PR profession to reach out to him (or, by extension, to any blogger).

This all started when WebitPR’s Stephen Davies posted a list of 100 influential UK bloggers to his PRBlogger blog, which included Coates. Coates evidently started getting a flood of pitches after the list appeared, which prompted his tirade:

It really pisses me off that press people consider me an outlet to push their marketing messages. It upsets me that people in the world can look at me and only see ways that they can scavenge some limited advantage through which to push their agendas. They see my personal expression, my unadulterated opinion and they think they can use it as a host for their parasitic bullshit.

Worse still, I’m not sure they understand how revolting I find the whole thing. I’m not sure they get that I don’t consider it part of my life’s mission to carry the messaging they want to distribute. I don’t think they understand that it’s an insult to me for them to think that my voice is so apparently for sale. I find it degrading, patronising, cynical. It makes me want to hurl.

Coates has resolved to never, ever talk to his readers about something that was pitched to him. It doesn’t matter if it’s something his readers might find useful. He doesn’t care about the value of the content, only that it came by way of a press release or a PR shop. He draws no distinction between good pitches and bad ones. “I will absolutely never talk about something that I receive through a press release, or as a consequence of someone giving me a freebie.” He seems to think that passing along information he got from a PR source somehow means he sold out.

Incidentally, there’s nothing new about this idea. There are even icons, published in mid-2005 on MobHappy.

Shel Holtz

Even that’s not an adequate solution for some people. A comment to Davies’ blog from someone named Mark reads, “Why should Tom, I or anyone else be required to post a ‘do not pitch’ policy on our sites? Why should we be required to engage you on your terms? Our time is valuable, and I???m not going to apologise for reacting badly when people act antisocially towards me.”

Hmm. Okay. So every PR agency with a blogger outreach program, no matter how ethically and intelligently they implement that program, and no matter how much other bloggers find it to be useful, should just pack it up and go home? All blogger outreach is antisocial and inappropriate?

What utter nonsense. I’ll speak from my own personal experience: I have never been rebuked for one of my blogger outreach efforts; more often, I have been praised by bloggers who appreciate that I’ve done my homework. I really have read their blogs. I really do believe that my client’s message is relevant and of interest to their readers. I ask first in a personal email if I can forward the content. And I’ve prettymuch always been right. That’s not to say there aren’t PR practitoners who spam bloggers or otherwise fail to execute proper blogger outreach. But for goodness sake, do we really want to throw the baby out with the bathwater?

There are a

couple

few lessons that emerge from this kerfuffle:

  • If you’re going to engage in blogger outreach, do it right. Don’t be one of the buffoons who earn the wrath of people who will paint an entire profession with your behavior (like Coates) or prompt bloggers to ridicule your specific pitch (like me). There are plenty of resources to help you.
  • Be prepared for those who reject your place in the blogosphere regardless of how well you do your job.
  • If you’re a blogger, and you develop a sizable and targeted following, be prepared to get pitched. Put your policy on your blog. Get ready to use your email filters and your delete key. Don’t be shocked and offended to find that someone with a commercial interest believes you might actually share an interest in their message. Just find a way to deal with it.

08/29/07 | 12 Comments | Bloggers get pitched. Get used to it.

Comments
  • 1.now i have to go and delete my draft. you said everything i was thinking about and then some.

    the truth is, blogger relations/outreach is not a sprint, it's a marathon. PRs need to stop thinking of bloggers (and other online influencers) as just another hit, and think of them as real people. read them, talk to them, comment on their blogs, get to know them. then, and only then, should you even think about asking if they would mind receiving information on your client and its industry.

    i do believe that bloggers expect too much from PRs, but, as PRs, we give too little.

    Ed

    Ed Lee | August 2007 | Toronto, Canada

  • 2.Thank you, Ed. What a perfect summation!

    Shel Holtz | August 2007 | Concord, CA

  • 3.Brilliant post; I agree with Ed, it summed up everything I was thinking about the whole thing as well.

    I also nodded along with one of the comments on his rant, which compared Coates to all those rock bands who write songs about how hard it is to be famous. Truly, there are bloggers out there who would love to have enough influence that they're considered "worthy" enough to receive pitches.

    Sarah Wurrey | August 2007

  • 4.Problem is, "blogger" is a pretty vague term.

    I have a couple of blogs. One of them - the one that came first - is a very personal blog about my life. It has a lot of regular readers (which just amazes me) who apparently like hearing about what's up in Houston, my rants about politics, and seeing pictures of my new puppy. I write it for fun, and that's that.

    And it gets pitched. That's stupid. There's one time it wasn't; I was spending a lot of time in France, and some folks making a documentary about changes to French labor practices (particularly the big blowup about the proposed new worker contract that happened last year) sent me some info on their film. I had written about the topic, the pitch was on-target, and I was pretty happy to talk about what they were doing.

    Meanwhile, though, there are things like the guy who sends me something every two weeks about some IP television product. Huh? What about reports on my dog getting neutered suggests that this is relevant to me?

    And yeah, it does rub me the wrong way. I put up something on the web to entertain me and my friends and anybody else who finds it interesting, and suddenly I have a PR guy (admittedly, one of the stupidest ones to ever join the profession) bugging me via email? It is indeed disrespectful.

    The web is not simply a big commercial medium; it is also a form of public space, and PR folks who do not understand and respect that create the kind of hostility you're talking about. While I think the reaction you described is over the top, it's the result of a profession with a lot of people in it who more often than not annoy people.

    That's unfortunate, but to paraphrase your headline, "PR People get lambasted. Get used to it."

    John Whiteside | September 2007 | Houston, TX

  • 5.I'm a pretty big fan of the mobhappy system myself.

    During my classes, I tell folks that communicators need to learn the language of the living room as well as the language of the boardroom, and learn not to mix the two.

    Most importantly, though, my rule #1 ever since I got here in Aug. 2005 has been "don't pitch, participate." There's a key difference, methinks.

    Phil Gomes | September 2007 | chicago, il

  • 6.I don't get it. I learn about all kinds of great things that I might otherwise not through PR pitches.

    The pitches I hate are the ones that clearly show that the sender just sent it to everyone with a blog. But, I've also had some surprising and fun opportunities arise from people pitching their products to me to write about on a blog. I always make it clear that I'll be giving my honest opinion and let people know how I learned about the product.

    CarlenLea | September 2007 | Washington, DC

  • 7.John: So we're on the same page, then. We agree that blogger outreach can be useful but that bad pitches are, well, bad. If you know of a way a good, smart PR practitioner can intuit whether any given blogger wants to or should be pitched, let me know. You note your blog is personal, yet there was a time that a pitch was appropriate.

    CarlenLea: I couldn't agree more. I think that, as blogging gets more mainstream, PR practitioners will by and large figure this out. However, there will always be unprofessional people in the business, as there are in any line of work. Inappropriate pitches will never go away, just as there are doctors who prescribe medications and order surgeries they shouldn't and lawyers who chase ambulances.

    Phil: There is a difference, which is why I opt to use "outreach" rather than the more traditional language that surrounds media relations. But when I was representing a skin care client, my ability to participate meaningfully in spa and beauty blogs was very, very limited. My outreach efforts were successful, though, because they were individual in nature, appropriate to the theme of each blog, and personal.

    Shel Holtz | September 2007 | Concord, CA

  • 8.I guess my summary would be that complaining that some people hate PR and will scream about it isn't all that different from the complaints themselves. It's not entirely reasonable, but it shouldn't be unexpected, and getting worked up about it doesn't seem very helpful.

    We should remind ourselves that some people violently hate PR because there are some very bad practitioners out there, and there are some marketers who are ethically challenges (think: marketing to children) and that reflects on the whole profession. No way around it.

    John Whiteside | September 2007 | Houston, TX

  • 9.Was I complaining, John? Gosh, I thought it was commentary.

    Shel Holtz | September 2007 | Concord, CA

  • 10.Well, you were certainly passionate about it! The best commentary usually has an element of complaint :). I didn't read it as whinging though... sorry if it sounded that way.

    John Whiteside | September 2007 | Houston, TX

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