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Shel Holtz
Communicating at the Intersection of Business and Technology
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Another call to replace PR with blogs

So Steve Rubel gets up at Gnomedex and says something along the lines of, “Blogging is PR with candor.” I wasn’t there, but I’ve read the reports of people who were.

Blogging certain can be PR with candor, although there’s nothing to stop a blogger from being less than candid in his blog. Further, I’ve seen plenty of candid PR that was produced without blogs. The notion that PR simply cannot be candid without blogs is absurd. I don’t think that’s what Steve meant at all. (I doubt that Steve is lobbying for his employer, Cooper Katz, to eliminate all of its efforts and provide no services other than blogging to its clients.) But some apparently took it that way.

Like Todd Cochrane, who wrote in Geek News Central, “companies probably would be better in firing most of their PR people, and hiring bloggers as Marqui did in their paid to blog program.”

Now, let me state straight up that I’m a Todd Cochrane fan. I listen to the Geek News Central podcast religiously, and the blog is among the feeds that are in my A-list folders. But a statement like this displays an appalling ignorance of what PR people do day in and day out. Did Todd read Scott Cutlip’s or Fraser Seitel’s PR textbook before blanketly suggesting that companies can replace public relations professionals with blogs? It’s not just Todd, of course. Most critics of PR know little of the profession.

(This isn’t the place, by the way, to address the ethics of Marqui’s paid-to-blog program.)

Public relations is, as I’ve defined it before, the practice of managing an organization’s relationships with various constituent audiences, notably those whose opinions and behaviors affect the organization’s ability to execute its strategic plan. It’s also about influence, and not in a negative, manipulative way. For example, I have colleagues who work for a major global PR firm on an account for a government agency designed to influence young teens to commit to remaining drug-free. (Now there’s a nefarious goal if ever there was one.) The research they did was extensive, leading to strategies that would be effective with the target audience. Their implementation has been evolutionary and crafted with the peak of professionalism. Their metrics are sophisticated and help them assess the degrees of success and adjust their efforts to produce even better results.

If we listen to Todd, all this could be replaced with a blog or two.

Todd and the legions of others who proclaim blogging the future of organizational communications are blissfully unaware of the tens of thousands of highly professional public relations practitioners who work in relative obscurity producing outstanding results for their organizations through the ethical implementation of tactics based on strategies designed to deliver specific outcomes. And, believe it or not, many of those tactics are based on a foundation of openness, transparency, and candor.

I understand the nature of evangelism and you’ll find no bigger supporter of blogs as a PR tool than me. But I get weary of hearing proclamations that blogs spell the end of public relations. I wish those making such assertions would make at least a token effort to learn something about the profession they’re so easily dismissing before calling for its eradication.

But this has always been true: When you’re selling hammers, every problem looks like a nail.

06/28/05 | 8 Comments | Another call to replace PR with blogs

Comments
  • 1.In a recent conversation with my friend Adriana Cronin-Lukas, the CEO of one of the world's major PR organisations - which itself owns upwards of 20 PR companies - told her, "PR is dead." Now, I'm always wary of extremist views in a world where few things are as simple as they appear, but even that shocked me.

    And in conversations that I've had with PR people in the UK, the US, and France, I've heard from them, "We really need to figure out how to adapt, or we're out of jobs." These people may just be scared, but they're prominent in their field (some of them are bloggers, others' names would be instantly recognisable to anyone who knows PR) and they're bricking it.

    Conclusions? Shrug. It sure is interesting to watch, though.

    Jackie Danicki | June 2005 | London

  • 2.Some people will stand up and say whatever they need to in desperate attempts at staying on top of the blogging food chain.

    Let those that want to give such proclamation go on and continue to do so. Let those that are still in PR continue delivering results for their clients. Time will tell who will still be here in a few years, when the buzz dies down. PR will survive this latest shift, just like it survived email and the Internet.

    Jeremy Pepper | June 2005 | Arizona

  • 3.PR will be officially dead when organizations run out of reasons to communicate with external audiences. Take away western civilization, throw in an ice age, reduce people to hunter-gatherers, and you'll still have someone trying organize the clan into a group for protection and preservation. The act of sharing information about the threats to the group, and getting feedback on the best course of action (or informing them of a dictatorial decision) will be a public relations function.

    Take away the clan, and then I think you can safely say PR is dead.

    Eric Eggertson | June 2005 | Canada

  • 4.So, come visit the IABC Blog and read the people that are at the show ... however, I am going to use my blog to write more about a post from tonight.

  • 5.Agreed entirely. Blogging is a tool that can used for PR, not a replacement. Hammers are a great tool also, but it's difficult to build houses with only hammers. I need other tools as well.

    Randy Charles Morin | June 2005 | Brampton, ON

  • 6.I think that there are more companies out there that could benefit from blogging that are not due to the internal PR people advising against it. This is especially true with respect to the recruiting dept. Candidates want to know what it is like to really work at a potential company, instead of "we are the greatest and fastest at what we do"

    Jason

    Jason Davis | June 2005 | Canada

  • 7.Jason, that's a different issue entirely -- and one in which we are in complete agreement. We need to embrace blogs and apply them, not serve as obstacles to their implementation. But that's not the same as suggesting that PR can be replaced with blogs.

    Shel Holtz | June 2005

  • 8.I agree

    Jason Davis | June 2005 | canada

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