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Shel Holtz
Communicating at the Intersection of Business and Technology
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An open query to Robert Scoble

Dear Robert:

You have declared that all email pitches suck. You have made it clear in a variety of venues (including a comment to this post and another comment here) that PR professionals, if they are going to do their jobs and get visibility for their clients, must find other ways capture the attention not only of bloggers, but of journalists. You have declared that “real journalists” with whom you spend time have told you exactly the same thing.

You have told those who take issue with your declarations that they are defending the indefensible (something to which I have responded in this blog, a post to which you have not commented).

Given your intractable position repeated in multiple places, Robert, I wonder if you’d be willing to comment on the findings of the 2009 PRWeek/PR Newswire media survey that found that 80% of journalists prefer to receive pitches by email. Journalists maintain this preference even though these pitches generate a paltry number of actual stories because they are so often off-target.

That’s right, Robert. An overwhelming majority of journalists want to get pitched by email. To put your assertion that PR is dead because of its use of email pitching into even greater context, the survey found that only 7% of respondents said they don’t want PR people contacting them at all. The rest evidently find value in getting pitches, even if they have to sift through the garbage to find the gems.

I wonder if you might be willing to concede that things may be different in the tech journalism/blogging world than the rest of the world, and that you’re viewing the situation with blinders on? I wonder if you might admit that all email pitches don’t suck when faced with the incontrovertible evidence offered up by 2,174 traditional and non-traditional media reported in the survey (including online reporters and bloggers)? I wonder if you’re willing to simply admit that you’re wrong?

Don’t take my word for it, Robert. You’ll find a summary of survey results here.

Of course, PR people should use multiple channels to do their jobs. If a journalist or blogger says he prefers not to receive email, email shouldn’t be the tool used. In the tech world, email should be used judiciously, but if it’s the method a journalist or blogger prefers, it should be used. And I’m sure you’ll find it heartening to know that 31% of the survey respondents say they have been pitched via social media channels, like Twitter and Facebook.

And, as I’ve said countless times, there’s no excuse for the flood of PR spam that violates every principle of professional communications. But there are bad actors in every profession (even bloggers and videographers), and no amount of whining will make them go away.

All of which makes it hard to dismiss a statistically valid study that shows 80% of journalists (and the sample included bloggers) prefer to be pitched by email. It’s hard to dismiss rock-solid evidence, isn’t it?

I anxiously await your reconciliation of this evidence with your assertion that all PR email sucks.

Sincerely,
Shel Holtz

P.S. I’m done blogging and podcasting about this non-issue at this point, but I will respond to comments.

UPDATE: In case you’re interested, this post was cross-posted to Social Media Today, where it’s generating its own set of comments.

04/07/09 | 41 Comments | An open query to Robert Scoble

Comments
  • 1.Holtz: An open query to Robert Scoble: The uberblogger???s assertion that all PR email pitches suck ru.. [link to post] - Posted using Chat Catcher

  • 2.Shel,
    Good job of bringing out the stats. I think many practitioners understand that a few influencers may make loud pronouncements, but if you don't pay attention to the needs of each individual on your media list, you will lose.
    And those stats reflect reality.
    I was talking to a newsperson who is very active on Twitter, and he informed me that if I pitched him via Twitter or Facebook, he would unfollow me. Give it to him via email or even the dreaded phone call. For those who still pitch to old school media, you are finding that Facebook is still a new frontier and Twitter has yet to land on their radar.
    But then again, if you are constantly monitoring your list and staying in touch, you already know the best ways to reach and pitch.
    Thanks, Shel.

    Bryan R. Adams | April 2009 | Greater New York Area

  • 3.Fra Shel Holtz: An open query to Robert Scoble: The uberblogger???s assertion that all PR email pit.. [link to post] - Posted using Chat Catcher

  • 4.An open query to Robert Scoble [link to post] - Posted using Chat Catcher

  • 5.Posted an open query to @scobleizer re study showing 80% of journalists want to be pitched by email. [link to post] Will he reply? - Posted using Chat Catcher

  • 6.RT @shel: Posted open query to @scobleizer study showing 80% of journalists want to be pitched by email. [link to post] Will he reply? - Posted using Chat Catcher

  • 7.Hey Shel! Thanks for these great stats. Intuitively, it seems right. Yet, all the perfectly targeted pitches I send end up with the same response from reporters: deafening silence. I wish there could be a one sentence response from them sometimes. Either say, "Sorry, your story idea is stupid," or "Not my beat, try John Smith in XYZ dept." or "Can't use it now, but keep me on your list for this subject."

    Is it so hard for reporters and bloggers to respond to at least well-targeted pitches? I don't blame them for deleting spammy ones, but jeez. There has to be a happy medium.

    It's kind of sad that reporter and PR people have been pitted against each other in such a juvenille way. Can't we all just get along? :~)

    Claire

    Claire Celsi | April 2009 | Des Moines, Iowa

  • 8.Great post Shel. Love the smack down. I look forward to following the comment stream. Saying all email pitches suck is like saying all reporters suck. You and I both know that isn't true (well maybe one or two). They're all different. The key to being a great PR person is understanding the needs and wants of the reporter you're pitching. Some like email. Some like a phone call (I believe the old fashioned phone is still a powerful PR tool). Some reporters cruise FB and Twitter to catch interesting posts. PR people who use just one methodology miss opportunities.

    Debbie Elliott | April 2009 | Wilmington, NC

  • 9.Scoble taken to task on his claim that email pitches suck. This PR person likes the phone. I'm old fashioned. [link to post] - Posted using Chat Catcher

  • 10.I've been following this conversation (Scoble's arguments & yours) from the onset. And, frankly, both sides make sense to me.

    I hear 'ya with the statistics, but my gut tells me the statistics represent the old way, the old life we all lived.

    Most of us -- particularly Baby Boomers & our younger siblings -- still don't quite grasp how much and how fast the world is changing. Clearly, it's been hard for the Rocky Mountain News, Seattle PI, and a whole bunch of corporate PR shops to grasp the transition from print to electronic.

    Likewise, the transition from e-mail (and possibly blogging as well) to something we can't quite picture yet. My point is that the poll may be "true" but not an accurate predictor of what editors & writers really need (or want) to get comfortable with.

    Elaine W Krause | April 2009 | Houston TX

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