An extraordinary display of social media leadership
I’m just back from the biennial convention of the Union for Reform Judaism held over the last week in Toronto. I was honored to represent my synagogue, Temple Isaiah of Lafayette, California, as a delegate for the second time.
The highlight of these biennials for me is the Shabbat sermon by the URJ’s president, Rabbi Eric H. Yoffie. Rabbi Yoffie is a dynamic speaker who uses these every-other-year events to launch the Union’s newest initiatives. I sat up even straighter in my seat this year when Rabbi Yoffie launched into an appeal for Reform congregations to embrace social media.
What follows is the portion of Rabbi Yoffie’s sermon focusing on the critical nature of social media.To me, it stands as one of the most impassioned and articulate demonstrations of social media leadership. Rabbi Yoffie’s understanding of the power of this medium, its significance, and its importance is something you don’t often hear from leaders of organizations—public, private, NGO, nonprofit, or any other kind. Remove the religious references (replace “Jews” with “customers”) and this still stands as a shining example of a leader who truly understands the momentous changes taking place around us and who uses his position of leadership to help others grasp what it means to them.
If your own leaders are unpersuaded, you could do a lot worse than have them read Rabbi Yoffie’s words. Coming so eloquently from the heart of a leader, it beats the heck out of the exhortations of social media pundits (myself included) at the never-ending parade of social media conferences.
I’m taking a bit of a risk here, since the URJ’s website contains a copyright I’m probably violating. But I fear that the longer sermon won’t be read by the online communication community with which I am involved. Hence the excerpt and the risk. (Note to the URJ if you’re listening: Consider a Creative Commons license for works like this.)
Disclaimer: The bold-face emphasis that appears throughout this commentary is mine, not Rabbi Yoffie’s.
The heart of synagogue community is face-to-face interaction. We go to temple—especially now -??? to touch, taste, and feel community. We go there for solace, humor, and support among a reassuring crowd of friends and fellow Jews.
That being so, what about the Internet? Will it undermine the synagogue? Some fear yes -??? that it will lure Jews away from the old ways of connecting that require us to be in the same physical place. They fear that it will become a substitute for in-the-flesh contact, and that if people start getting their needs met in the virtual world, they will have no need for the real world.
But this is not my view. True, you can’t have a minyan or pay a shiva call online; online experience is not the same as being there. Still, it can be a powerful adjunct. And studies show that heavy Internet use actually encourages users to meet more with other people.
Remember: from the time of Ezra, who rewrote the Bible in a new script, we Jews have always adapted to our environment and taken advantage of the latest technologies. To encode our conversations and sacred texts, we moved with ease from stone tablets to parchment to paper, and we will move with equal ease to the electronic word.
In fact, we should see the Web as one of the most wondrous developments of all time.
In the first place, our members do not have the time they once had. We are working more and sleeping less, and we can’t get to the synagogue as much as we once did. Carving out an hour or two for a class or committee meeting is harder than ever. In this world, we need the benefits that online community brings. In any case, let’s not kid ourselves; our members are spending more and more of their time online, and we need to be there with them.
In the second place, the web does what Judaism has always aspired to do: it opens up the vast treasury of Jewish knowledge to everyone. Judaism is not a religion of elites; we are all expected to learn and to know. The web provides access to Jewish learning on a scale that was unthinkable a decade ago.
And in the third place, the web -??? potentially at least -??? empowers our members and democratizes our synagogues. The synagogue is the grassroots address of the Jewish world, and the web gives us an instrument to involve and include Jews as never before. This is enormously exciting, and more than a little scary.
Are our synagogues doing great things in this area? Absolutely. Are we making the most of this potential? Not even close. Almost all our synagogues have email lists and websites; but these are usually a way to present information rather than a means to engage their members. Even those congregations that have a blog rarely use it to generate conversation and foster connection.
But I believe that we are missing a critical opportunity. The Internet and cyberspace are changing all the rules of Jewish interaction, and we need to be at the forefront of these changes. We need to create an online, Oral Torah of ongoing Jewish discourse, and invite in the opinions of our members. We need to ask our members to share their personal stories and Jewish memories -??? which they love to do when given the chance. We need to encourage hotly debated, multi-voiced, civil discussions on synagogue and local issues, and on Israel and national issues.
The idea is not just to serve our members but to engage them. The idea is not only to inform but also to inspire and create community. The idea is to see the Web not as a bulletin board for announcements but as an act of communal collaboration.
Please note: None of this makes temple leaders less important. Information is not knowledge. Our members will still want their rabbis and cantors, their educators and administrators to listen and to lead.
Nonetheless, we need to be aware of what is happening in our world. We have talked endlessly about how to attract young adults into our congregations. No one is certain how to do it. But if we are ever to succeed with these young Jews, we need to know who they are, where they are, and what they want. Having grown up in the digital world, theirs is a culture of interaction and enablement. They want to inquire, discuss, and argue. They are natural collaborators and community-builders. And they will not be attracted by authoritarian Judaism; they want a synagogue that is more bottom-up than top-down.
That being so, I believe with all my heart that the Judaism best able to reach them is Reform Judaism, and the synagogue best able to meet their needs is the Reform synagogue. We must become the address for technological experimentation -??? for web streaming, ???virtual board meetings,??? and a whole range of creative approaches that the innovators in our midst are already working on. To help our congregations begin this process, the Union has collected some of the best ideas for your review and consideration.
But there is one particular idea that I hope every synagogue will think about immediately, and that is a congregational blog -??? not just an electronic temple bulletin, but a truly interactive, online forum. We need blogs because the era of one-way, passive information consumption is over. Our members, young and old, expect to talk back and have a conversation; they think in terms of networks rather than hierarchies. And creating a blog is easy and free, and the technology is so simple that even I can understand it. The Union has produced a guide with sample posts, technical advice, and ideas on how to draw people in. The key is to assemble a team of temple members who will agree not only to write for the blog but to read other posts and to comment. At the beginning, participants may be few, but if we address the real issues in people’s lives, the numbers will grow.
If this is to work, it cannot be the job of the rabbi or the administrator. They may choose to join in, but they have enough to do. Only if lay leaders take this on will a community come into being. As I said, if we ask our members to share their Jewish journeys, most will be flattered and eager to respond. Let’s exchange Jewish memories. Let’s talk about why we come to services or why we don’t. Let’s discuss the big issues of the Jewish world. And Presidents and board members can test ideas and ask for feedback, on anything from dues and membership to personal theology.
It is a rare business nowadays that doesn’t have an online forum for customers to share insights, make observations, and post questions. Given the importance of our sacred work, shouldn’t we be doing the same?
A word about the risks. A blog means you don’t control everything. You must welcome honest and open conversation and give people the freedom to disagree, criticize, and complain. Once, as we see from the Talmud, Jews could be counted on to do this with civility. But today, blogging can be a shoot-from-the-hip medium. And if our blogs are taken over by the kvetchers and the whiners, by the grievance collectors and the supersensitive souls, we are lost. I suggest, therefore, a simple solution: every temple needs a volunteer moderator who will review comments before they are posted. The Union will offer online training to prepare the volunteers for their work. And I recommend three rules to govern what will be posted and what will not: you need to sign your name; your comments will only be posted if they could be read from the bima on Erev Shabbat; and no one blogger will be permitted to dominate the conversation.
Our NFTYites do not agree with me here. They favor a wide open approach and feel that those who are petulant or nasty can quickly be brought around. But I believe that if online conversation is to serve our sacred cause, tact and reflective judgment are essential.
So yes, there are risks, but they are manageable; we will lose some control, but we will gain the ability to hear and to learn, and to reach out in new directions. The greater risk by far is that we will do nothing, and the digital generation will pass us by.
So let’s take up the challenge of the online age. Let this Movement do what it has always done: welcome diversity, encourage community, and join ancient tradition with cutting-edge culture. Let us create Torah, embrace Torah, and search out the unfolding word of God, wherever it may be found.
And by the way, this sermon will appear next week on the Union’s blog, and I look forward to entering into discussion with you.
11/08/09 | 5 Comments | An extraordinary display of social media leadership