△ MENU/TOP △

Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
SearchClose Icon

WOMMA to issue guide to social media marketing disclosure

UPDATE: WOMMA has issued its press release on its new guidelines for social media disclosure.

WOMMA logoThe Word of Mouth Marketing Association (WOMMA) is set to issue a guide to disclosure in social media marketing sometime tomorrow, February 17. The guide was prompted by the U.S. Federal Trade Commission’s new guidelines for disclosure of relationships between companies and people discussing them and their products or services in social media venues.

The document is designed to enhance rather than replace the rules that may already exist in your organization. And it’s WOMMA’s intention to continually update the guide given the ongoing evolution of social media.

The guide covers the most commonly used social media channels, including blogs, Twitter and other microblogging tools, social network status updates, video and photo sharing sites and podcasts.

The microblogging hashtag recommendations could be problematic, given the number of similar proposals that have been introduced over the last year or so. (Here’s one proposal; here’s another, and another.) But if all WOMMA members adopt the tags the guide recommends, we may see some consistency emerge around how disclosure is handled on Twitter. The three tags listed in the guide include…

  • #spon—Sponsored
  • #paid—Paid
  • #samp—Sample

WOMMA advises using the same tags on status updates through social networks should there be a character limit in the status update function.

The best advice in the guide—which applies to all of the channels covered—is to provide a link to a complete disclosure and relationships statement, although recommended language for such a statement isn’t included.

The document does recommend language for disclosure that is

clear and prominent. Language should be easily understood and unambiguous. Placement of the disclosure must be easily viewed and not hidden deep in the text or deep on the page. All disclosures should appear in a reasonable font size and color that is both reasable and noticeable to consumers.

For example, for personal and editorial blogs, WOMMA recommends disclosure like…

  • I received ___ (product or sample) ___ from ___ (company name), or
  • (Company name) ___ sent me ___ (product or sample) ___

WOMMA went through a deliberate process to develop the guide, including creating a blog, Living Ethics, that served as a forum for comments and questions.

I’ll update this post tomorrow when a link becomes available to the official WOMMA guide.

Oh, and by way of disclosure, I was offered a sneak peek at the guide by WOMMA and was not put under an embargo until tomorrow’s announcement.

Comments
  • 1.Will it include recommendations for employees using social media and referring to their company's product or service?

    http://www.lexology.com/library/detail.aspx?g=4dfcec80-4b05-4a3d-9003-c3a9d90a67d8

    Christy Season | February 2010 | Charleston, SC

  • 2.Hi, @christy. The introduction to the guide refers to "testimonials and endorsements delivered to consumers through social media -- whether by consumers, experts, celebrities, or organizations..." But there's no best practice listed specifically for employees of the company's product or service using their own social media channels for promotion. I suspect the same language would apply to an employee as anyone else using the personal, editorial or product review blog: "I received a sample SuperGizmo from Acme Inc. to review." The employee could/should also disclose the employment relationship.

    It's too bad this didn't come up in the lengthy review-and-comment period on the Living Ethics blog. But, as an evolving document, I'm sure WOMMA would consider adding a section to deal with employees blogging on their employers' behalf.

    Shel Holtz | February 2010

  • 3.Great article, Shel! At Magpie, we've implemented the guidelines today.

    http://be-a-magpie.com/blog/2010/02/18/wommas-guide-to-disclosure-in-social-media-marketing/

    Feedback appreciated!

    Jan Schulz-Hofen, Magpie's CEO | February 2010 | Berlin, Germany

  • 4.I heard about the FTC move but I guess its about time, in 30 years things have certainly changed. Don't you think we need transparency?

    norman | July 2010 | us

Comment Form

« Back