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Holtz Communications + Technology

Shel Holtz
Communicating at the Intersection of Business and Technology
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Friday Wrap #159My apologies for not getting a Wrap out last week. I woke up around 1 a.m. on Friday feeling lousy and it just got worse from there. I don’t spend the day in bed very often, but that was my agenda last week. I’ll make up for it with an extra-crunchy edition today.

The Friday Wrap is my weekly collection of news stories,…

Canned messages can only take an employee ambassador program so far

Employee advocacy is hard work. There are tools that make it easier, but whenever such tools are available, some organizations stop doing the hard work altogether. The figure because they have deployed the tool, they have ticked the advocacy box and can move on to other things.

So it is with tools of just about any kind. The glut of eye-searingly…

Friday Wrap #185The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. As always, I collect material from which I select Wrap stories (as well as stories…

Who in HR answers when employees call?

There is nothing new about the notion that Human Resources staff should adopt a customer service mentality in their dealings with employees. The HR department at Texas A&M, for example, has a page dedicated to the concept on its website, where they claim that HR “is committed to service excellence and we expect our staff to provide excellent customer service at every…

To engage employees, make them cry

A brief video played at a corporate managers meeting nearly a quarter century ago has stuck with me. I’d be willing to bet real money that it has stuck with others who saw it at that meeting. It speaks volumes about what it means to make work an experience for an organization’s employees.

Somewhere around 1991 or 92—while I was heading up corporate…

Friday Wrap #181The Friday Wrap is my weekly collection of news stories, posts, studies, and reports designed to help organizational communicators stay current on the trends and technology that affect their jobs. These may be items that flew under the radar while other stories grabbed big headlines. (Here’s hoping this week’s collection makes sense, since I’m writing under the influence of some serious pain meds…

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