Friday Wrap #230: Equifax’s crisis, Bell Pottinger’s ethics, Google’s “how-to” site, and more

Friday Wrap #230I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.

The Big Stories

Equifax is the latest company to botch its crisis communication—Equifax learned a month ago that 143 million customers may have been compromised by a breach of its network, including Social Security numbers, mother’s maiden names, and other highly sensitive information. The company tweeted yesterday that it took action immediately despite the fact that it has known for a month and has done little to assuage customer anxiety over the breach, limiting its… Read More »

Friday Wrap #229: Hurricane coverage, YouTube’s makeover, WhatsApp’s business designs, and more

Friday Wrap #229I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.

Got 5 Minutes?

The Society for New Communication Research (SNCR)—part of The Conference Board and of which I am a Founding Fellow—has undertaken an initiative to determine how people in the communication industry can help tackle the increasingly significant problem of fake news. (I’m part of the task force.) One of our early efforts is to get a handle on the intersection of fake news and communication through a survey. If you’re a communicator with responsibility for managing… Read More »

Friday Wrap #228: Aetna’s crisis, killer robots, the digital native myth, voice shopping, and more

Friday Wrap #228I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.

The Big Stories

Aetna in crisis mode after mailing reveals customer HIV statuses—A routine mailing has Aetna doing damage control, with the plastic window on the envelope showing the patient’s name and address along with (in many cases) the fact that the patient takes HIV medications. The letter explained changes to Aetna’s plan when filling HIV prescriptions. Anybody picking up the mail would have been able to see the information. Legal groups have written outraged letters to… Read More »

Friday Wrap #227: Charlottesville and tech, the state of work, Facebook’s influencer grab, and more

Friday Wrap #227I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.

The Big Stories

Facebook shuts down anonymous employee discussion group—During my consulting gig with the Asian Development Bank in Manila this week, the issue of anonymous employee contributions came up. It’s a topic I’ve been discussing for at least a decade. In general, I’m not a fan of anonymity on intranets. If Tom reads something brilliant Mary wrote and wants to make a connection, he’s out of luck if Mary shared her post anonymously. There are times, though, when… Read More »

Friday Wrap #225: Instagram fixation, sponsored GIFs, Microsoft’s AI vision, fallout from bad press

Friday Wrap #225I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.

The Big Stories

Young Instagrammers spend 32 minutes daily on the app—Most people younger than 25 spend 32 minutes on Instagram every day. As for the rest of us, everyone over 25, we spend a mere 24 minutes a day using Instagram. Most of that growth is due to Stories, the feature Instagram cribbed from Snapchat (and is now a feature on Messenger and Facebook, as well), according to Facebook. Stories, which launched a year ago, has 250 million daily users. This data no doubt is… Read More »

Friday Wrap #220: Renamed AVEs still suck, trust in newspapers grows, older Americans get social

Friday Wrap #220I extract items for the Wrap from my link blog, which you’re welcome to follow. To make sure you never miss an issue, subscribe to my weekly email briefing.

The Big Stories

Voice search advertising is years away—Smart audio is upon us and its adoption is on a rapid pace (see “From the Blog” below). That presents challenges to both SEO and SEM, since rather than presenting a page with multiple results, voice search delivers “one true answer” (even though the answer could be different each time based on algorithms that choose from multiple search results). For SEO experts, the challenge is getting their content into the mix. It’s even… Read More »

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